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概要
Dedicated professional with diverse experience in teaching, customer service, and administration. Strong communication and organizational skills with a proven ability to adapt to changing environments and responsibilities.
工作经历
Customer Care Officer
As a Customer Care Officer in a call center, I effectively managed inbound and outbound calls, addressing customer inquiries and resolving issues related to bank products and services. I provided exceptional support by offering timely solutions to account inquiries, processing transactions, and assisting with troubleshooting. With a strong focus on customer satisfaction, I consistently delivered high-quality service, ensuring all concerns were handled with professionalism and empathy. Additionally, I demonstrated strong communication and problem-solving skills, contributed to team goals, and maintained strict adherence to company policies and compliance standards.
Admin Accounts
At Lex Fatima Advocates, managed legal/admin tasks, handled correspondence, filing, checked emails, created accurate invoices, coordinated payments, and efficiently managed accounting and finance duties