Handled Medicare-related customer complaints using an Avatar soundboard, ensuring accurate responses and quick resolutions.Assisted clients with Medicare inquiries, policy issues, and claim disputes, delivering excellent customer service.Maintained compliance with healthcare regulations while managing sensitive customer data.Achieved high satisfaction ratings by effectively addressing concerns and improving the customer experience.

Sales & Inventory ManagementManaged sales operations for a diverse range of products, including stationary items, sports goods, attar (fragrances), and special event merchandise for occasions like Eid Milad and Independence Day (14th August).Efficiently handled inventory management, ensuring timely restocking and minimizing product shortages.Streamlined order management and ensured smooth coordination for order dispatch to maintain high customer satisfaction.Customer Service & DealingsProvided exceptional customer service by addressing customer inquiries and offering tailored product recommendations.Successfully managed customer relationships, ensuring repeat business and referrals through a positive shopping experience.Technical Services & Software InstallationInstalled and configured various types of computer software, including operating systems (Windows) and other essential applications.Offered specialized services in game installations and troubleshooting for customers.

Managed account opening and verification processes, ensuring compliance with NADRA regulations.Oversaw daily manual voucher recording and cash book requisitions, ensuring accuracy and timely updates.Provided exceptional customer service, assisting with document submission, account inquiries, and dormant account activation.Streamlined account handling processes, reducing customer wait times and improving service efficiency.