·   To achieve assigned business targets in line with set bank’s objective
·   Deposit Mobilization through existing and NTB’s customers to increase branch business portfolio
·   To cross sell bank’s Retail / Consumer products & services
·   To provide quality customer services in order to retain and increase number of relationships
·   Networking with existing and potential clients
·   Periodically review the existing accounts of their clients to manage attrition of deposits and selling products

• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

• Develop marketing strategies
• Develop clientele by networking
• Calculate premiums and establish payment method
• Call on policyholders to deliver and explain policies
• Analyze insurance programs and suggest modifications as needed
• Confer with clients when claims are made on a policy
• Customize insurance programs to suit individual customers
• Ensure policy requirements are fulfilled (including medical examinations and forms)
• Provide education to potential customers regarding features of various policies to promote sale of insurance plans
• Interview prospective clients to obtain data about their financial resources and needs
• Monitor insurance claims to ensure they are settled equitably for client and insurer
• Perform administrative tasks (maintaining records and handling policy renewals)
• Plan and oversee incorporation of insurance program into company’s bookkeeping system
• Sell various types of insurance policies to businesses and individuals

• Calculate insurance premiums or awards
• Provide sales presentations
• Conduct customer interviews to determine customer needs
• Evaluate degree of financial risk (including inspecting property)
• Follow contract, property, and insurance laws
• Install computer programs
• Maintain records, reports, and files
• Use interpersonal communication techniques to provide customer service
• Sell insurance policies
• Use computers to enter, access or retrieve data
• Use word processing or desktop publishing software

Compliance and Control
• MIS Reporting to Regional Office & Head Office
• Branch Staff’s income tax filing
• Customers income tax, sales tax, and property tax filing
• Enforce self-audit checks as per advised schedule
• Knowledge of Branch Credit Operations and Financing (Seasonal and General Financing)
• Ensure 100% policy and procedural compliance while conducting transactions
• Maintaining accurate audit trail of every customer interaction
• Operating of NBP's EBS (Electronic Branch System) program
General Banking – Government Payment
• Customer Relationship Management
• Pension payment, district a/c iv payment, military cheques, remittances
General Banking – Government Receipt
• A/c Opening, cheque book issuance, demand draft issue
• E-CIB (SBP BSC BANK‘s premier program) data collection, organizing, punching in system and send it to RHQ Multan for onward submission to Head Office Karachi

• Maintained charts of accounts
• Independently managed pending material