Fostered strong relationships with government, public, and corporate bodies to align with business needs, ensuring smooth operations and regulatory compliance.Streamlined logistics and customs clearance processes, achieving on-time deliveries and reducing delays by implementing efficient workflows.Managed company registration renewals, warehouse acquisition, and subleasing, ensuring full legal compliance and supporting business growth.Coordinated employee visa processes and compliance with labor laws, ensuring legal adherence and preventing operational disruptions.Proactively addressed external concerns, resolving issues related to logistics, government policies, and workforce management to maintain business continuity. 

Maintained accurate records of customers, freight forwarders, customs brokers, and shipping lines for seamless communication and operations.Ensured timely clearance and delivery of cargo by coordinating with operations and customs, handling essential documents (CO, MBL, invoice, packing list)Managed various shipment types (transshipments, re-exports, internal transfers) and prepared necessary documentation (invoices, packing lists, Bills of Lading).Managed firms’ incorporation, licensing, and security card protocols with Hamriya Free Zone Authority (HFZA), Sharjah, UAE. 

Provided demonstrations and conducted site visits to close deals successfully Conducted prospecting and lead generation efforts, resulting in increased sales numbersEnsured compliance with existing purchase agreements by regularly reviewing and monitoring themProactively seek out new sales opportunities through cold calling, networking, and utilizing social media. 

Managed Solar EPC, trade, and retail sales channelsEnsured successful project completion aligned with stakeholder interestsDeveloped vendor relationships and logistics for the import of Solar PV productsBuilt strong relationships with key customers through ongoing communication and support 

Implemented strict internal controls to monitor operational risksMonitored costs and increased revenue to maintain exceptional cost optimization levels  Coordinated export and import shipments, and provided support for customer inquiries Provided exceptional customer service through a culture of customer-centricity and global coordinationGenerated sales leads and achieved revenue/volume targets through cold calling and active participation in upsell and cross-sell campaigns 

Provided pre-and post-sales support and managed a portfolio of key accountsAddressed customer complaints and feedback, resulting in reduced customer dissatisfactionPromoted synergy projects and participated in user acceptance tests for business applicationsMaximized customer satisfaction and increased upsell and cross-sell potential within existing customersAchieved monthly sales targets by identifying and developing new customers and retaining existing ones 

Maintained records of customer interactions and transactions Met assigned service parameters including KPI, PSI, SLA, and TATProvided first-call resolution to ensure customer satisfaction and delightAchieved revenue growth through cold calling and lead- generation effortsAnalyzed customer issues & escalated them to the appropriate department for resolution & quality feedback 

Maintained updated Records of Transaction Facilitated the vendor & and stakeholders about financial termsHelp out the auditor in auditing