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概要
"Customer-focused professional with strong communication, problem-solving, and complaint management skills. Experienced in handling customer inquiries, managing relationships, and ensuring client satisfaction. Seeking to leverage my expertise in a banking environment to enhance customer experience and operational efficiency."
项目
工作经历
Guest Relations Officer (GRO)
• Handled customer inquiries and complaints with professionalism, ensuring a high satisfaction rate.
• Managed reservations and seating, optimizing service efficiency.
• Assisted customers over the phone, resolving issues and providing information.
Researcher
• Assisted an Assistant Agricultural Engineer in field research and industry inspections.
• Studied various agricultural machinery and participated in fieldwork activities.
