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概要
Demonstrated ability to enforce regulations and keep order within the prison.
Proven experience in managing activities of inmates.
Conducted searches of inmates and their surroundings by performing regulated dorm searches.
Prepared paperwork, maintained records, documented findings and reports.
Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
Demonstrated strong marketing skills in advertising a diverse range of current promotions.
Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
Team player, strong interpersonal, communication and organization skills, comfortable with using technology.
Have strong interpersonal skills - strong communication and being persuasive when needed to support our desired behavior and culture change.
Recognize the importance of staff engagement and participate/facilitate workshops that will drive service improvement.
Excellent communication skills, confident personality and ability to work in challenging environment.
项目
工作经历
Customer Support Executive
• Working as a Customer Support Executive in ForeePay, a digital payment solutions.
• Providing Level 1 support.
• Raising Tickets for every issue/complain in system
• Following up with customers till resolution
• Coordinating with Level 2 & 3 Teams.
• Utilizing product knowledge to describe product details to customers over the phone/email/chat.
• Perfect knowledge of CRMs, JIRA, Back office Portals, KIBANA, Hub Spot
• Using Slack as an internal communication or remote session.
• Meeting with Partner Banks / Merchants in order to streamline the process.
• Escalating un-resolved issues to higher technical team for solution of the cases or development as needed.
Project Manager - Customer Support & Services Lead (International)
Managing a Team located in Karachi (Pakistan), Islamabad (Pakistan), Delhi (India), Bangalore (India) & North Carolina (United States) to provide support to customers worldwide via Email, Tele-Contact, Video-Conference and Instant Message (Jabber).
Develop process and workflow ,translate business needs to the team
Working on ITSM tool for logging and escalating incidents and service requests for Partners/Customers/Agents.
Providing first level support for various technical processes, Servers,Network,Quote Validations, Etc.
Analyzing of factors due to which projects were acquired or lost & making efforts to improve the performance in future projects
Plan, manage and control scope, schedule and Quality of multiple projects.
Hardware level configuration, creation of Bill of Material (BoM), pre-sales support of Cisco UCS C-Series Rack Mount, B-Series Blade Servers, Nexus.
Providing technical assistance to Cisco Area Sales Managers, Sales Managers, Partner Account Managers & Cisco Partners over E-mail, IM (instant messenger), Web-Ex (Video Conference) & Call.
Trainer for Cisco Partners as well as Cisco Internal (AM /CAM/PSS) related to new technologies.
Communicate with international clients for infrastructure design with hardware requirements for multiple sites scenarios with respective applications and solutions coordinating the activities of technical support staff in both pre and post-sales support.
Prepare Service Level Agreements (SLAs) with vendors and other departments to reduce the turnaround time and improve quality of service.
IT Manager
Manage information technology and computer systems
Plan, organise, control and evaluate IT and electronic data operations
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
