Summary

Leverage 19+ years of experience, including 10+ years of senior‐level leadership / result-oriented IT professional. Core competency attribute as management of teams of skilled professionals responsible for smooth IT operations / integration.  Monitor and manage all installed systems and infrastructure, establish, configure, test and maintain operating systems, application software. Hands on experience in antivirus, security, Fortinet, Virtualization, Backup & Recovery. Oversee software and hardware requirement, Proficient in Servers, Storage Platform & cloud computing: HP/DELL/IBM standalone & Blade servers, virtualization, clustering & HA, EMC SAN, NAS, VDI, Symantec backup, and ICT Security: Antivirus, endpoint security. Knowledge of SCCM. A team player, service oriented and eager to learn, have logical and analytical thinking skills and possess excellent ICT skills. Ensure that the IT infrastructure and related processes are operating effectively and efficiently and achieve organization objectives.

Core Competencies:

·            Plan, Procure, Deploy, Execute and Management of IT Projects / Infrastructure, IT Operations, with Data Center
Services includes Business Continuity and Disaster Recovery Sites and Services. IT Physical and Virtualization
Environments (VMWare ESXI, HyperV & Veeam Backup & Replication), Operating systems (Windows 2008, 12,
16, 10, 8 ,7), Databases / ERP including Oracle EBS, MS Dynamics, SQL Server, storage and Network Security,
Symantec Endpoint Security, Kaspersky Cloud, IT related Policies and Procedures development and enforcement.

·            Management of overall IT Operations, Manage multi-functional operation teams handling enterprise infrastructure services., Prepare and review all service level and operational metrics and KPI scorecards for service delivery., Design, maintain and implement all IT processes according to operational policies., Ensure smooth running of enterprise infrastructure services.. Ensure continuous monitoring of IT systems.. Ensure tracking and resolution of reported issues within agreed timelines. Able to handle and manage escalations., Continuously work with other stakeholders to further improve the operational processes., Provide support and guidance to stakeholders via help desk, Periodically, present operational performance of the IT system to management., Overall 20+ years of experience with 10+ years in team / department management role., Good technical knowledge in data center technologies, data networks, Familiar with ITIL framework., Knowledge of Project Management, Excellent communication skills, Leadership and organizational skills, Ability to manage multiple projects

Key areas of experience are bulleted as under:

·            Masters in Information Technology.

·            Experience in Data Center Management.

·            knowledge of SAP/ERP Infrastructure, databases, operating systems, applications and servers

·            Strong knowledge of Application and implementation.

·            Good knowledge of Virtualization technique, storage and enterprise servers.

·            Good Knowledge of routing and switching particularly Cisco based.

·            Good knowledge of data center designing and development

·            Technically Strong in Servers, VMWare, and Veeam Backup & Replication

·            Hands on Knowledge on Servers of Dell, and HP infrastructure.

·            Good Understanding with Network architecture.

·            Good knowledge of sizing for Hardware and Network requirement.

·            Good knowledge of HW Capacity Planning and life Cycle management

·            Excellent communication skills and problem solving ability.

·            Basic knowledge of Linux.

·            Information Security, Cyber security, Antivirus, Kaspersky, Symantec Endpoint Administration.

·            System Administration.

·            Oracle database Import/Export

·            SQL Server.

·            Microsoft Dynamics

·            Dahua NVR with IP CAM CCTV System

·            Fortinet UTM, TMG, ISA, PFSense.

·            Active Directory, DHCP, DNS, Group Policy Management.

·            Knowledge of ITIL Practices.

·            Planning & Organizing IT Operations.

·            IP Telephony (Avaya IP Office 500, Issabel).

·            File Server / Exchange Server.

·            User and rights management.

·            MS Office all versions, 365

·            Vendor Management & Negotiation.

·            LAN / WAN / WLAN design, deployment and Administration

·            SAN / NAS administration and troubleshooting

·            Knowledge of cloud computing, AWS, Office 365

IT Budgeting skills