Rainsoft Financials (Pvt.) Ltd. is an IT and IT-enabled offshore BPO service provider for the US financial services industry. It was established in response to the lack of offshoring providers with a solution that met their high standards. The company has since evolved into a full-scale outsourced contact center and BPO enjoying exponential growth year on year. Rainsoft is an extension of US-based residential finance company in the United States of America.
Responsibilities:
▪  System configuration and admin of cloud platforms (AWS, Azure, others) 
▪  Creating and configuring applications on Kubernetes using K3s and rancher.
▪  Creating and deploying docker application.  
▪  CI/CD using GitOps, Ansible and ArgoCD.
▪  Maintenance of the LINUX and Windows Server infrastructure 
▪  Creating VMs of Linux and Windows using VMWare
▪  Manage cloud hosting, DNS, AWS and Azure Dev.
▪  Working on VSCode, Fork and many development tools.

Utilize DevOps development practices to provide technical business solutions and software integrations for large scale Mortgage Industry business. Work in a team setting using Agile methodologies to determine client needs, define technical requirements, develop scalable cloud-based front-end back end solutions using a Microsoft software stack (Azure, SQL Server, Power Apps PowerShell, Graph API, and support/maintain new and legacy system/technologies.
System configuration and admin of cloud platforms (AWS, Azure, others)
Responsible for the design, documentation, implementation, maintenance, monitoring and support of systems and software integral to organization’s core processing functions.
Responsible to work with remote system administration and installation as well as cloud services administration.
Implementation of project requests, including Platform migrations, BCM Planning and execution.
Conflict and risk management of issues and their resolution
Maintenance of the LINUX, UNIX infrastructure
Procedure and process creation amendment

Deliver strategic planning and technical support of all voice, data and networking operations such as management of routine hardware and software activities related to voice communications, data communications, workstation support, and networking.
Key Projects:
Implement SAP B1 in GCC region and established branches in Muscat, Dammam and Riyadh.

Configured SonicWall in multiple offices in KSA, Oman, Qatar and established VPN and VOIP networks.


Installed Polycom and Cisco SX-20 devices and connect Cisco phones and connect with Cisco BE-6000 in multiple locations in GCC.

Migrated all servers to virtualize and reduce the hardware complexity and cost.Implement video surveillance system in 11 sites and monitor and maintain centrally from head office.
Established and connect all sites globally and analyze the usage and workload. Divert traffic to another WAN if require.

Established and executed Data Centre for the group of companies for SAP ECC 6. Deployed Fujitsu Flex frame for SAP. Implement WAN connectivity between the factories and city office as well as deployed cisco routers and switches and configuration.
Key Achievements:
Performed key role to implement SAP ECC6, in all aspects.
Procure Fujitsu Flex frame (ERP Server Solution and responsible for installation).
Exercised hands-on approach to implement Active directory and network between different locations to provide user security. Updated the server and antivirus engines, wireless troubleshooting and router monitoring.
Monitored and maintained Data center using PRTG; accomplished all operational requirements, including systems purchasing, I.T. services and general needs.

Developed Routers configuration, network security and VPN; implemented Active directory and network between different locations.
Key Achievement:
• Effectively updated the server and antivirus engines, wireless troubleshooting and router monitoring.
• Assessed and fulfill the operational requirements, including systems purchasing, I.T. services and procurement.