I am responsible for the followng activities
1.       Coordination, Collaboration and Partnership: support the government for smooth functioning of RCCE /SBC and cross sectorial coordination forums and strengthen it by identifying, developing, and maintaining partnership and collaboration with relevant institutions.
2.       Designing evidence based RCCE/SBC interventions: culturally appropriate communication messages and material giving special attention to children and vulnerable groups living in most deprived communities in priority districts.
3.       Support to implementation of RCCE/SBC activities: provide oversight and technical guidance to planning, use of multiple communication channels and development of partnerships with CSOs, other external partners and engagement of population concerned.
4.       Capacity strengthening of the government and nongovernment partners, networks, and communities: by adapting, developing, and pretesting training material/guideless and tools. Capacity building plan and activities are conducted to empower government and non-government partners, networks, and communities.
5.       Reporting, Monitoring and Evaluation: liaison with CSOs, Government and UN Agencies to collect, collate and report data, contribute to RCCE and SBC reports, conduct monitoring visits and document lesson learned. This includes monitoring information from social mobilizers, spokespersons, and audiences to detect new behaviors and rumors. It also includes reviewing /adjusting key messages and activities to respond to needs identified through regular monitoring of information from social mobilizers, community members and other partners as well as reinforcing positive behaviors that are being adopted. A period input for RCCE and SBC reports is provided in quality manner.
6.       Innovation, knowledge management: implement innovative practices, approaches, and latest context appropriate technology for RCCE and SBC, institutionalize and share best practices.

Core Responsibilities:

·Coordination with COMNet PTC and Provincial C4D officer for identifying the training events in collaboration for CO training team.
Conducting quarterly TNA in assigned area
Planning, organizing and conducting training events (induction., refresher, need based, targeted) in consultation with relevant actors within PEOPLE/ COMNet.
Ensuring preparation of communication relevant training sessions and training material.
Assessment of participants during training, and feedback to the relevant Training Team regarding amendments in the training material.
Development of training material for additional training events if requested by client (s)Need based trainings
Organization of TOT workshop and quality delivery of the training events at the district level, UC and area level
Analysis of Data (EOC Dashboard, ICM, LQAS, PCM, Campaign observations, Tally sheet analysis) after every campaign in COMNet areas for training indicators
Analytical and consolidated reports of the training program.
Ensuring that effective logistical arrangements are in place (support to be extended by PEOPLE Admin) before trainings
Effective delivery/and facilitation of trainings with target groups as per the standards provided for COMNet or other groups in the training material
Close interaction and Feedback to the respective supervisor regarding the delivery of training focusing the following:


Participants, their attendance and participation
Logistical arrangements done by PEOPLE for the training
Methodology related aspects of the trainingData entry of pre and posttests as well as training evaluation forms

1. Develop a training content according to the audience 2. Deliver the training in story telling techniques3. Audio video recording of the participants and their managements4. Submit report of the activity

I worked as consultant/master trainer for IRM (Institute of Rural Management) for UNICEF funded project to train the different tiers of COMNet staff (DHCSO’S, UCCO’S & SM’S) in KPK and Punjab. I trained staff in KPK using Pashto Language in main cities and trained Waziritan people on these subjects.    
 
·         BCC (Behavior change communication)
·         Interpersonal communication Skill
·         Improving Social Mobilizer Negotiation Skill
·         Tally Sheet analysis
·         Conflict resolution
·         Micro plan validation
·         Monitoring Check list & compilation
·         Pre post and during campaign activities
·         M&E tools for missing children strategy Implementation
.         Media sensitivity and coordination with media

Responsibilities:
 
The purpose of this assignment is to provide technical leadership on the conceptualization, development, and implementation of Vitamin A supplementation Strategy for high-risk groups of Punjab who has more chances of vitamin A deficiency. Develop and support partnerships through formal and informal arrangements like the district polio control rooms and engagement with community influencers to provide operational and technical support to Vitamin A supplementation Strategy devised for high-risk groups, mobilizing union council networks (COMnet) that promote Vitamin A supplementation polio and routine immunization at the community level.
 
·         Planned, organized and conducted training workshop for front line workers of intervention areas and DHMT facilitators.
·         Developed a close contact with all stakeholders of VAS activity such as DHMT (District health management team), EPI (Expanded program of immunization) and WHO/UNICEF officials.
·         Monitored pre, during and post VAS campaign activities.
·         Market research survey to measure the implementation of VAS.
 
Achievements
1.       As focal person to Communication
 
·         Developed a successful strategy for VAS at Lahore.
·         To strengthen CBV (Community Based Vaccination) structure engaged community leaders.
·         Devised a comprehensive strategy for high-risk community, resulting 27% reduction in refusal clusters.
·         As field officer Media and Advocacy coordinated with Media teams
·         Facilitated a successful formative research study to identify the basic and underlying reason of refusals.24 FGDs positively conducted and produced valuable information to alter operational and communication accordingly.
 
2.       As a Focal Person Training
 
·         Successfully developed training plans for front line worker of intervention areas and DHMT facilitators.
·         Developed training module for District Health front line worker of intervention areas and DHMT facilitators. training on Vas, its importance for children, conflict and Time Management.
·         Improved the data Quality of persistently missed Children data
.
3.       As a Focal Person Data Support Center
·         Improved the data Quality of persistently missed Children data (VAS).
·         Technically supported staff and improved reporting of persistently missed children (Vas)

I worked as a union council officer in chip training and consulting Pvt Ltd in Islamabad /Lahore
       Leading and Supervising
·         Gender Sensitization training for team members
·         Directly supervise the team work in the assigned district, did frequent field visits, attended review meetings, and shared the reports of different events to DHCSO.
·         Provided support to the field staff and ensured that communities are mobilized through social mobilization process.
        Planning and Organizing
     Planning
·         Ensured the implementation social mobilization plan for polio eradication and routine immunization
·         Executed and planned specific plan of Communication activities, clearly identifying where SM’s are deployed and activities planned
·         Prepare a monthly work plan of activities in support of social mobilization for PEI and routine immunization and shared with the supervisor  
               Implementation & Monitoring
·         Promoted different UC and community level activities for polio eradication and routine immunization in reluctant and underserved communities
·         Ensured quality implementation of IEC activities (especially group meetings, rallies, and mosque announcements)
·         Distribute IEC material (logistics of distributing flyers, banners, posters, etc. in rural and urban areas).
    Reporting 
·         Planned and shared UC level plan of SM activities
·         Monthly work plan of activities in support of routine immunization and PEI
·         Monthly impact assessment report/progress against plan
·        Weekly activity report.
·        Facilitating data to Government partners when required, - regularly, on polio rounds.
     Relating and Networking
·        Mobilized religious leaders, volunteers (especially women) and influential and informal leaders.
·        Ensured timely dissemination of IEC materials for polio eradication and routine immunization.
·        Conducted advocacy campaigns
Addressed and converted refusals through communication and presentation skills.

Worked as a Team Leader / TSR (telesales representative) in Inbound ,Outbound and validation Department of PTCL Lahore and Islamabad.

Managed a team of representatives and provided coaching and feedback along with performance reviews.
Took acre of customer escalations and provided solutions.
Communicatde performance expectations to employees.
Assisedt in new hire training.
Provided guidance, instruction, direction and leadership to the team.
Provided feedback to team members to help achieve desired results.
Provided customer service throughout the call center.