To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employer and at the same time my individual growth
• Responsible for the evaluation of customers’ complaints and to make reports of the faults occurred.
• To suggest “Service Maintenance Contract” as per the operational requirement of customers and maintenance requirement of the vehicle
• Management of complaint systems database to ensure the resolution of every complaint across the country.
• Management of warranty related matters between principal and distributor
• Investigation of technical failures and reporting to the principal (Hino Motors, Japan)
• Assisting large fleet operators in achieving the operational efficiency through training programs
Working as a Trainee Engineer in Customer Support Division of Hinopak Motors Ltd. Responsible for addressing the customers complaints and to make reports of the faults occurred in the products
Worked as a Junior production engineer in Tecnopack Telecom Pvt. Ltd. Responsible for designing SOPs, Work instructions, rejection summaries, PPM reports and also working for product development.