概要

I am a precision-centered, Intuitive, integrity driven Trainer with extensive experience and expertise in training Plans/Proposals designing; Learning Management Systems; staff management; mentoring; Training Needs Analysis; performance evaluation; and communication with stakeholders. Proven “track record” in all facets of training program development, management and customer support operations that consistently achieve maximum customer satisfaction and a reputation for excellence. Known for developing and implementing training strategies and targeting needs of employees, proficient in doing TNA, designing specific training program. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, while promoting team values and committed to conduct highest standard of integrity and Professionalism.


My key skills include Talent Acquisition & Retention, Recruitment Full Life Cycle, Training & Development, Excellent Communication, Competency-Based Profiling, Human Resources Management, Talent Management, Coaching/Counselling, Public Speaking/E-Learning, Succession Planning, Teaching Methodologies, Expert Market Knowledge, Quality Control & Assurance, Technical/Behavioral Skills and Organizational Orientation Expert


My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

项目

Ace The Artistic

工作经历

公司标识
Visiting Faculty
National Institute of Data & Analysis
Feb 2019 - 代表 | Karachi, Pakistan

Coordinated with stakeholders to for the designing and pertaining material for training and discussing the acceptability of trainees
Key Accomplishments:
Designed and executed sales assistant and call-centre training program as well as led on job training programs.
Conducted pre & post training tests and steered efforts towards successful completion of training program.

公司标识
Am Training & Development
Artistic Milliners Pvt Ltd.
Dec 2015 - Dec 2018 | Karachi, Pakistan

Rendered keen eye for details to direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Key Accomplishments:
·         Tasked to conduct the recruitment process of mid-senior level management staff started from initial interviews to final on-boarding; major positions include Production & Washing Manager and washing machine master.
·         Served as communication conduit and a go-between the candidates and hiring managers; sourced and reach out to qualified candidates for current open roles, also coordinated with the end-to-end hiring process.
·         Seamlessly shifted between long term strategic projects and short/long term tactical initiatives and ad hoc requests, ensuring appropriate deployment of resources; conducted soft skills development training sessions and programs.
·         Researched numerous verticals to prepare and deliver the objective based program for middle management identify the best practices and lesson learned to program plan as well as executed management trainee program.
·         Coordinated with the Govt. Non-govt. organization for employee training and hiring purpose; worked with UNDP for skills development of the workers and prepared Org. Charts, writing SOPs for better policy execution.

公司标识
Team Lead QA & Training
Arwen Tech (Private) Limited
Apr 2014 - Nov 2015 | Karachi, Pakistan

Instrumental team leader, mentor, and strategist in charge of development and implementation of training activities or program effectiveness also developed alternative training methods with keen focus towards continuous improvement in productivity.
Key Accomplishments:
·         Delivered consistent quality of trainings by assessing training needs by surveys, interviews with employees, focus groups, consultation with managers, instructors, and customer representatives.
·         Proved instrumental in providing specific training programs to help workers maintain or improve job skills.

公司标识
Executive Training & Quality Assurance
IBEX Global
Sep 2007 - Jul 2013 | Karachi, Pakistan

Rendered expert services and contributed positively to the team efforts by evaluating their calls, and conducting detailed meetings.
Key Accomplishments:
·         Organized client orientations and led internal reporting, Defined strategy to conduct alignment sessions within the team and with the client Calibrations/ meetings Re-evaluate Quality Index calls.
·         Defined and analysed upward/downwards trend on internal evaluation and Quality Index (client evaluations).
·         Provided comprehensive feedback on calls (below par) and conducted Coaching plus orientation session.
·         Coordinated with client to ensure confirmations on products and processes defining in-house processes.

学历

University of Karachi
学士, , B.Com‎
Commerce
2010

技能

熟练 English Language
熟练 Typing Speed
中级 Ability to think critically
熟练 Accounts / Manager
熟练 Advanced Research Skills
熟练 Analysis of Information
熟练 Analytical Skills
熟练 Analytical Thinking
熟练 Analytically Sound
中级 Application Development
熟练 Aseptic Technique Knowledge
熟练 Attendees
熟练 • Strong presentation skills
熟练  Adobe Premiere Pro
熟练 B2B
熟练 B2B Communication
熟练 BPO Supervision Skills
熟练 Branch Support.
熟练 Business Acquisition
中级 Business Acumen
熟练 Business Development Strategies
熟练 Call Center Development
熟练 Call Processing
熟练 Change Management
熟练 Cirriculum Assessment
中级 Client Dealinng
熟练 Client Derailing
熟练 Client Followup
熟练 Client Training
熟练 Clients Dealing
熟练 Clinet Contact
熟练 Commission Structures
熟练 Communication Developement
熟练 Communication Training
熟练 Computer Software
中级 Computer/Technical Literacy
熟练 Computing
熟练 Configuration Switches
熟练 Conservation Awareness
熟练 Content Authoring Tool
熟练 Content Blogging
熟练 Content Development
熟练 Content Wiring Skills
熟练 Control Points Knowledge
熟练 Coordination Abilities
熟练 Corporate HR Department
熟练 Corporate trainer
熟练 Corporate Training
中级 CRM Command
熟练 Curriculum Assessments

语言

熟练 乌尔都语
熟练 英语

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