Based at Islamabad and reporting to GM, I have successfully executed the corporate sales operation in north region.

Key responsibilities are as per below.
• Develops trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquires a thorough understanding of key customer needs through frequent visits, resolve their issues and provides a solution (in collaboration with respective functional teams) which includes end-to-end supply chain advisory in accordance with their needs.
• Ensures sales target achievement by devising appropriate plans.
• Forecasts and plans for the growth of product / service in the market.
• Monitors success of sales programs through key metrics (sales, customer satisfaction).
• Manages customer relationships throughout the tender process, ensures a high level of customer care is maintained.
• Any other related tasks assigned by line manager fr
• Credit management

• Responsible to achieve assigned targets for Imports & Exports of Lahore Central Area.
• Responsible for making yearly Budget of International Business of assigned area.
• Opportunity Creator and Competition Oriented, Increase Profitability.
• Customer Retention (Repairing, Maintenance & Fine Tuning), New Sales / Promotion, Market Research
• Contract revision (in order to enhance profitability / RPS) and trim down recovery time and claim adjustments as per standard.
• Analyzing the economic conditions, surrounding business activities such as industry trends and competition activities.

• Managing existing accounts base of assigned territory and new customer acquisition.
• Communication with corporate clients and business management to meet customer needs.
• Prepare sales budget while utilizing the specific parameters to formulate yearly sales targets.
• Developing relationship with existing clientele to encourage the use of TCS services.
• Cross selling offering different products analyzing customer needs.
• Planning and monitoring sales force efforts and mapping out strategies and tactics for achieving sales targets and objectives.

• Achieving sales targets on monthly basis.
• Providing the best customer services to all walk-in clients.
• Maintaining strong customer relationship with clients.
• Ensuring strong coordination with all departments to achieve the required results.
• Ensuring the strong liaison with operations department regularly to ensure the shipments connections.

Achieving recovery targets on monthly basis.
• Rectifying billing errors in time to streamline the recovery process.
• Maintaining strong customer relationship with clients.
• Ensuring strong coordination with all departments to achieve the required results.

• Officiated as Supervisor Customer Services
• Handling/managing queries related to international shipments (inbound, outbound and pending)
• Ensuring smooth operation by strong coordination with all departments.
• Communicating effectively & reinforcing professional appearance especially while working in the front office.
• Working with back office on all pending shipments (Inbound and outbound)
• Reporting to management with daily statistics.
• Handling customers along with their complaints and queries over the telephone.
• Introducing different strategies to enhance the functionality and performance of Customer Support Operations.

• Handling irate customers for their complaints and queries as per company SOPs.
• Established priorities, executed effectively to meet goals & objectives.
• Customer Services like Call Section, Pending Shipments and HFC (Hold for Collection Shipments).
• Worked as a backup Retail Sales Officer
• Officiated as Operations Manager.
• Assisted other departments Supervisors/Managers and successfully manage different tasks /projects.

• Supervised the sales staff and kept check on every aspect of products sales to make effective sales promotions.
• Ensured that sales targets were being achieved.
• Kept a close check on daily sale and recovery of medicines.
• Coordinated/negotiated with clients for stuck recoveries.
• Managed sales accounts on daily and monthly basis.

• Successfully performed the daily mailing operations.
• Maintained cohesive environment through motivation & team building.
• Assisted the operations manager in daily routine tasks.
• Successfully managed the conditional bulk projects.