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概要
I am an enthusiastic and high-achieving IT professional with a Bachelor of Computer Science, I have exceptional technical and analytical skills, with over 4 years' experience in software development, database management, information system support and security, and network and server support. In my previous roles I have performed installation and configuration of software and hardware, router and switch administration, and worked extensively with Windows and Active Directory. I have helped clients both on site and remotely, and have always demonstrated a keen ability to problem-solve and troubleshoot. You will find me to be a positive, motivated and hard-working person who is keen to understand company needs and contribute. I have excellent communication skills that allow me to work effectively and positively with staff and external stakeholders.
工作经历
Reporting Officer Fueling
Fueling Activity Entries in Warid Information Network Database as per standard operating procedures Monitoring & reporting of Fuel Benchmark Violations Monitoring, follow-up and reporting of Fueling Schedule Escalation & Reporting of Emergency Fueling and Pilferages with complete analysis. Verification of fuel emergencies, follow up with vendor for timely fueling, after Ticket Generation, related analysis and feedback. Verification of Fuel log book with Warid Information Network Database as per SOP.
Reporting Officer Fueling
Fueling Activity Entries in Warid Information Network Database as per standard operating procedures
Monitoring & reporting of Fuel Benchmark Violations
Monitoring, follow-up and reporting of Fueling Schedule
Escalation & Reporting of Emergency Fueling and Pilferages with complete analysis.
Verification of fuel emergencies, follow up with vendor for timely fueling, after Ticket Generation, related analysis and feedback.
Verification of Fuel log book with Warid Information Network Database as per SOP.
CM Coordinator/ IT Assistant
CM Coordinator
Coordinate with field staff of operations or outsourced and work with them for issue rectification.
Escalate issues to technical management in a timely manner in compliance with escalation matrix and pursue this escalation till the time issue is resolved.
Convey outages (planned and unplanned) to CC and keep them posted with the updates on major network issues .
Log important events and update trouble tickets and alarms with required contents like reasons, history etc., which will be used for outage review meeting.
Prepare shift handover report for particular team and submit for consolidated shift report.
Daily, weekly, monthly reporting to Manager operation & NOC Manager.
Evaluate network performance and create improvement strategies.
Monitored network performance and uptime, and responded quickly to incidents.
Updated policy, procedure, and troubleshooting guidelines.
Making the weekly presentation with affected and Sub-affected issues.
Making NOC duty roster.
NOC Coordinator
Coordinates with different stakeholders
Processes NOCs from different local authorities and clients.
Inspects site conditions to ensure suitability for the designed permanent works.
Gives practical advise on constructional matters.
Assist with inspection of completedprepare sang lists and handover to operating authority.
