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概要
Career oriented individual who is acknowledged for talents in inspiring co-workers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement with a comprehensive knowledge and experience of MCP, dashboard, excel, word, and fraud monitoring services.
工作经历
Customer Support Executive
Main responsibilities include, but are not limited to, ticket handling, anti-money laundering, prepaid debit card transactions monitoring, and ATM related complaints handling
+ Assisting clients in debit card related services. Compiling and preparing technical documents and liaising with engineering, charge backs, and fraud monitoring departments
+ Analyzing customer complaints and dealing with customer reservations by collaborating with quality assurance department and driving improvement plan; providing technical support in product handling
+ Providing accurate and timely resolution to the customers based on the shared knowledge and available tools. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem
+ Following the quality assurance norms and guidelines and deliver as per the set expectations. Adhering to the set schedules and maintaining floor discipline.
+ Selecting and explaining the best solution to solve the client queries; expediting correction or adjustment
