概要

A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
excellent client facing skills, natural problem solving and analytical skills and able to
contribute to the development of best practice, procedures and policies within a
company.
Currently looking for a suitable IT support position with a ambitious company or
organisation

工作经历

公司标识
Customer Service Engineer
Jaffer Business system (Pvt) Ltd
Nov 2019 - 代表 | Lahore, Pakistan


·         Performs such duties and carry out special assignments as are entrusted by the management
·         Printer, Plotters, Scanner, PCs, Thin Client, Workstation and Laptops.
·         Phone call support for users at Lahore location(Laptop, Desktop, & other cities location)
·         Extend voice and technical data support to end users.
·         Provide technical support to clients and need to explain their problems lucidly.
·         Resolving client problems and relating to customers
·         Monitoring customer accounts.
·         Time management, especially to meet deadlines.
·         Using computer applications.
·         Managing projects.

公司标识
IT Support Officer
The Indus Hospital
Nov 2017 - 代表 | Lahore, Pakistan

Responsible for installation & performing minor repair on computer hardware and peripherals. Responsible for sending problematic hardware or defective products to vendors or technicians
for repair.
Responsible for testing of computers and ensuring that computers and software installation for
in order.
Responsible for identifying and solving any problem that affect computer system.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.
Responsible for maintenance and upgrading of computer system or offering recommendations
on upgrades.
Responsible for networking and connecting computers in the organization to enhance comunication.

公司标识
Service Desk Engineer
Ekspertlive (Pvt) Ltd (Lahore)
Jul 2019 - Nov 2019 | Lahore, Pakistan

• Service as the first point of contact for customers seeking technical
assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
• Determine the best solution based on the issue and details provided by
customers.
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Installation And Troubleshooting issue on multiple OS flavors.
• Active Directory/Users Configuration/Administration.
• Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-
mailing.
• Responsible for testing of computers and ensuring that computers and
software installation for in order

公司标识
System Support Engineer
NetSol Technologies Limited
May 2016 - Oct 2017 | Lahore, Pakistan

Design, Implement, Configure, Maintain and Manage the Servers, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 100+ Nodes over the Local Area Network (LAN).
Installation, Configuration and Troubleshooting of SQL Server, Oracle Server, EA Server, Power
Builder, MS Visual Studio, Internet Information Server (IIS), and Remote Services.
Troubleshooting Services like DNS, DHCP, VPN, FTP, File Sharing and E-mailing.
Technical support for IP based Voice/Video conferencing setup.
Escalation of Level 2/Level 3 or vendor’s end issues to concerns.
Research and development on new Tools.

公司标识
MCSE Lab Assistant
Corvit Networks
Mar 2016 - Sep 2016 | Lahore, Pakistan

Design, Implement, Configure, Maintain and Manage the Server2012R2, VMs and Client System.
Active Directory/Users Configuration/Administration.
Administrative skills on 50+ Nodes over the Local Area Network (LAN).
Configure And Troubleshooting Services like ADDS, G.P, ADC, DNS, DHCP, VPN, FTP, File Sharing
and E-mailing.
Installation And Troubleshooting issue on multiple OS flavors.
Responsible for maintenance of computer and other equipment.
Responsible for repair of computer and equipment on component level.

学历

PIMSAT Institute of Higher Education
硕士, 科学硕士学位, ‎
Electronics and Communication
CGPA 3.4/4
2013

技能

熟练 administer troubleshoot network devices
熟练 and monitoring virus protection software email
熟练 email configuration
熟练 firewalls
熟练 hardware system
熟练 HTML
熟练 imaging & performing rebuilds
熟练 IT administrator
熟练 network engineer
熟练 Printers Troubleshooting
熟练 Routers
熟练 server handling
熟练 Software Installation
熟练 switches controlle
熟练 Windows
熟练 Windows 10
熟练 Ability to deal WAPs
中级 AD
熟练 Camera Operating Skills
熟练 CCNA
熟练 Collections Handling
中级 Computer Network Operations
熟练 Conferring network users to solving existing
熟练 Configuring
熟练 consoles to monitor performance of networks
熟练 Coordinating computer network access and use.
熟练 Data Backup Handling
中级 Domain Controller
熟练 End user support: L1 & L2
熟练 Excellent speaking skills in the target language
初学者 Exchange Servers
熟练 Expert In Networking
中级 Firewall
中级 Handling Assignments
熟练 Hardware Command
熟练 Import Operations Handling
中级 IT Hardware Support
熟练 LAN
中级 MCITP
熟练 MCP
中级 MCSA
中级 MCSE
初学者 Mikrotik
熟练 Mobile Computing
熟练 Monitoring network performance to determine if
熟练 Network Troubleshooting
中级 Networking Protocol
中级 Office 365
熟练 Operational Tasks Handling
熟练 OS Troubleshooting

语言

中级 英语