• Provide tier 3 support and troubleshooting to resolve network issues
• Resolve network related calls and incident request as assigned by service desk
• Solution, planning, and implementation for network and security infrastructure
• Provide professional recommendations for efficient local and global operation with other teams
• Develop and maintain network infrastructure documentation
• Perform remote diagnosis of problems for remote sites and branches
• Closely working and leading/supervising level 1 and 2 network team
• Give remote support by using applications like GoToMeeting, Team viewer, Any desk etc.
• Good understanding of OSI model, TCP/IP suit (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
• Monitor ticket queue, Incident requests/Service requests and prioritize to take action accordingly
• Co-ordination with vendors, suppliers and different team for RMA, product delivery
• Daily operation of Fortinet firewall, WAF and WLC (e.g., configuration, Upgrade, rule creation, and modification)
• Support the 24x7 operations and provide technical support for the Network & Security Infrastructure

• Design, configuring, and monitoring of LAN, WAN, and cloud infrastructure nationwide.
• Operation Optimization and Maintenance of Network and Security Infrastructure.
• VM creation over VMware ESXI and OS installation (Windows, Linux) for cloud operations.
• Deploy and maintain AWS EC2 instance, Azure IaaS Virtual Machines, Azure Application and
Networking Service to Support growth into the cloud
• Rack mounting, installing OS and configuring DRAC for servers
• Troubleshooting hardware issues (HP, Dell servers, desktop and laptops)
• Support and managing C-Panel and S-Panel for email services
• Firewall filter rules, access control configurations, and policing
• Configuration of hardware raid and installation of host OS
• Solution, planning, and implementation for Internet and Data L2/L3 circuit
• Installing and configuration of local and network printer and other network devices
• Hands-on EGP/IGPS protocols (EIGRP, OSPF BGP), GRE, and layer-2 Protocols
• Configuration of IPSEC tunnels with service partner on Cisco and FortiGate Firewall
• Route/Traffic filtering via path control tool (route maps, prefix-list, policy statement, and PBR
• Design, plan and roll out major periodic upgrades with appropriate change processes
• Daily operation of Fortinet and ASA firewall (e.g., configuration, Upgrade, rule creation, and modification)
• Support the 24x7 operations and provide technical support for the Network & Security Infrastructure

• Working on Cisco switches 3750X/2960X/3850X,Nexus 5k series and 3900/2900 series routers in network
• Configuration and troubleshooting of LAN & WAN network
• Ensure stable and reliable network services (e.g. access products, service networks and core network)
• Deployment and maintenance of network monitoring, analysis and reporting tools such as: CACTI, SOLAR WINDS
• Support and coordinate with I.T support team to resolve user’s connectivity issues
• Support and coordinate with every remote site IT staff around the country and outside the country to confirm the availability and reachability of all of our services to the end-users of different locations
• Preparing essential documents related to Network devices and Data Center devices.
• Maintained the Data Center infrastructure in accordance to the specifications and provided the necessary hardware and software.
• Managed the data center infrastructure and ensured support to the facilities.
• Taking devices configuration backups for in case of any device failure
• Follow up of Planned Outages and Up-gradation Activities happening in network.
• Seamless Shift handover and takeover and generation of Shift Conformance reports.
• Participate in a 24x7 call-outs.

Key Responsibilities during the services are as under:

• Working on Cisco 3750/3750G/4948/3550/3560/2950 switches in Network
• Configuration and troubleshooting of Layer 2&3 Protocols
• Upgrade switches and Routers IOS
• Managing and enhancing DHCP servers on MikroTik Server
• Monitoring network performance using the Solar wind / Cacti Network Monitor.
• Installation Linux Centos, Ubuntu, Windows Server2008/2012
• Network monitoring, balancing network bandwidth
• Monitoring UPS and power issue of POPs
• Making sure smooth network connectivity from Data center to POPs end
• Handles network related problems and troubleshooting
• Deployment of network infrastructure
• Testing and evaluating new technology
• Planning and undertaking scheduled maintenance upgrades.
• Participate in a 24x7 call-outs.

• Installation and configuration of network equipment’s such as switches, routers, and access point
• Updating windows patches and antivirus patches install and support network printers
• Talking staff or clients through a series of actions, either face-to-face or over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Setting up new users accounts and profiles and dealing with password issues
• Supporting the roll-out of new applications
• Responding within agreed time limits to call-outs
• Co-ordination with ISP technical team personal related network issue
• Managing IT assets inventory