WORKING AS AREA OPERATION MANAGER

Severed as branch operation Manager

Maintaining and monitoring of branch operations by checking of vouchers, GL reports and other system generated reports Daily expenses regularly along with budget monitoring in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.

Maintain Service Standards in branch and make sure service provided to all customer with in the TAT Special Emphasis on E-queue System to maintain service standard and dashboard to maintain compliance standard

Manage teller and platform employee performance and development plan, direct and control the counter services branch operations by distribution of work job rotation among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.

Approval authorization of transactions as per approve limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC AML policies Special Emphasis on CDD EDD.
Preparation of Half-yearly reports, Monthly FC Reports, analysis, maintenance and submission of all TAX to SBP MIS reports to various departments internal external in a timely and accurate manner as and when required.

Responsible for the administration and efficient daily operation of full service branch office, including operations, lending, product sales, customer service, security and safety in accordance with SBP Objectives

Assist and support the manager in leading a team of service professionals to meet and exceed sales goals and service targets.
Handling of FC Remittance IFTT, OFFT, OFDD FOBC