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概要
Operations Research Analyst with advanced and analytical skills and track
record of identifying complex issues, collecting information, and
developing practical solutions to problems.
Motivated teaching professional with over 5 years of experience
addressing student needs and ensuring proper student development.
Hands-on Customer Service manager effective in motivating others to
reach their optimum potential.
Manage team and look after the assigned work.
工作经历
Team Lead/Supervisor Customer/Client Service Dept: (Evening)
Manage tasks distribution among team members received by clients.
Assist/train other members to complete the projects.
Maintain Google docs for each team member regarding completed task and received calls individually.
Arrange a meeting with team every week to be on track and set strategies for any hurdle.
Evaluate their calls recording and guide them regarding necessary things.
Senior Customer Service Representative
Answer US Clients calls promptly and in an appropriate manner.
Determine Clients needs by asking relevant questions and listening actively to the responses.
Ability to manage/resolve ticketing system in a proper manner.
Resolve Technical issues on call with cameras and its angle which are in various States of US.
Research and troubleshoot issues regarding requested theft and suspicious activity from US Clients.
Quality Assurance Analyst
• Listened and Analysed US based recorded customer calls through software.
• Developed written documents and reports related to programs and operations.
