To develop and maintain strong relationships with customers of assigned portfolio.
To work in coordination with different departments to report and resolve the customer issues.
To escalate outstanding issues to all relevant concerns and take strong follow up.
To remotely monitor process of service delivery and perform network audits.
To work in receivable recovery of the said portfolio in an effective and efficient way.
To retain and acquire new business from existing customers.
To identify new business opportunities in market and increase customer base.
To administer Planned Activities successfully through timely customer coordination.
To verify vendor invoices and documentation for timely payout.
To provide backend support to ERMs for customer facilitation.
To work actively for Enterprise Business Projects to achieve company goals.
To raise and monitor Installation, Billing and dismantling activities of enterprise customers.
To monitor the complete process from new sales lead generation to project deployment.

Worked as Area Sales Manager in Rahim Yar khan region. I have the responsible for running smooth operations of Retail & Distributions by addressing day to day issues of franchises to meet assigned KPIs.
Developed Long term Sales Plans for Retail & Distributions in assigned areas and monitor and adopt activities so that objectives are met.
New customer acquisition as per assigned sales target on monthly/quarterly/yearly basis.
Ensured scratch card/ezeeLOAD availability in the market as per assigned targets on monthly/quarterly/yearly basis.
Contributed towards MFS Revenue targets and MNP targets by ensuring Mobile Financial Services are promoted amongst retailers.
Increased/enhanced penetration in the retail network.
Stock Management of all products at franchise and retail level.
Managed retail sales officers and ensure that their market visits are followed as per set schedules and assigned targets are met.
Vigilant for industry competitors' activities in assigned markets and analysis & reporting to Regional Director.

• Highly experienced Customer Service professional. Able to handle a high volume of customer in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer satisfaction. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
• Monitoring and developing sales of Multan Business centre by ensuring compliance with the set corporate standards to extend superior services and to strengthen the relationship with primary and secondary customers.
• Developing strategies and planes to visit potential customers to meet sales targets.
• Proactive customer services, serving as a liaison between company and the customers.
• Ability to grasp thorough understanding of product features to better serve customers.