Responsibilities:
 
➢       Unit performance and people management
➢       Reporting and analysis
➢       Ensuring timely orders delivery processing
➢       Vendor Management
➢       Complaint and Compensation Management
➢       Responsible for smooth floor’s, team’s and delivery operations to meet daily operational targets

Zong ( CMPak ) is one of the leading Telecommunication companies delivering communication and financial services to its customers in Pakistan with CS being its customer support department giving 24/7 quality services to its customers.
Responsible for floor operations and people management
Responsible for team management and team performance
Responsible for monitoring team’s agent’s performance and grooming
Ensuring low cost based operations
Responsible for daily floor operations
Responsible for smooth floor’s and team’s operations to meet daily operational targets

Telenor Pakistan is one of the largest telecommunication companies with CRD being its Customer Relations Department.
 Up selling of company VAS to inbound customers
 Member of Smart Club offering premiere services to premiere Prepaid customers
 To increase life cycle and retain Very High customers in the same
 To boost High profile customers to Very High profile, hence increasing their life cycle by
providing service excellence
 Ensuring low cost based operations
 Contribute to manage team objectives through team work
 Creating awareness among the customers and promote IVR / Self-service tools’ usage to
provide low cost automated services
 Contribute to manage team objectives through team work

Martin Dow is one of the leading Pharmaceutical company excelling in providing quality lifesaving drugs and medicines in Pakistan having an effective and professional team nationwide

 Responsible for business growth in assigned territory
 To develop good repute with customers / Distributors & retailers to grip sale points
 Regular visit and follow up to old and new clients for strong penetration and business growth in the market
 Responsible to maintain required inventory level at distribution

Q-Tech Computers is a company doing business of import of different variety of cables being used specially related to computer and IT field including routers, switches and providing networking solutions.
 Responsible for in-house and market sales, assigning targets and make sure that targets are achieved
 Negotiate with clients to enhance company’s and distributor’s growth
 Establishing an advertising expense budget, review with and get management’s approval
 Clients contact development and in market for business growth and retain with best skills

Amson Farmaco is one of the leading firm in Pharmaceutical industry in Pakistan providing different vaccines and arranging awareness & vaccination facilities with joint ventures with different organizations like AWT & PRCS
 Responsible to enhance sales through marketing activity like camps at clients sites
 Creating awareness among people / Doctors regarding company products
 Responsible for a team in assigned territory to look after the project and to maximize sales volume
 Responsible for product visibility and awareness to clients at sales points and during camps activity