Day-to-day management of ADC Domestic / International Systems which include ATMs, Internet Banking, Debit Card Production System, Call Center CRM, IP Telephony, IVR, Mobile Banking and Branchless Banking.
Troubleshooting and Analyzing Application related issues and co-ordinate with the vendor for their resolution
Perform 1st level investigation for the issues / customer complaints related to ADC Channels and forward to vendor for resolution.
Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end users, team members, management, vendors, and other internal IT teams.
To coordinate with business team, vendors, senior management and other stake holders for ongoing and new projects of ADC.
Develops, maintains, and monitors procedures for all ADC IT Onsite / Offsite / DR Servers backups through IBM Tivoli Storage Manager and IBM Tivoli monitoring Tool.
To coordinate with concerned team for DR facilities and perform periodic drills for the testing of the established contingency procedures.
SYSTEM ADMINISTRATOR for SYBASE Branchless Banking System , Utility Bill Payment System.

OPERATIONAL MANAGEMENT
Leading the track Backup in HBL ITO Project and acting escalation point for Backup team.
Handling daily team and customer meetings.
Preparing documents for audit and daily meetings.
Point of escalation for operation and technical issues for the whole team.
Driving Daily, Weekly and Monthly calls for the issues on Problem Management, Risk Management & Change Management.

TECHNICAL MANAGEMENT
Installation, Implementing, Up-gradation and Administration (Deployment) of Tivoli Storage Manager 7.1 on Windows and UNIX platforms.
Define Configure Storage Pools (primary, Tape) & Virtual Tape Library Maintenance.
Define Configure Associate Schedules (Admin & Client), Scripts, Macros.
Tape Library Management, maintenance of Scratch volumes & Tape Offsite management.
TSM Integration with All OS Platforms.
NDMP, LAN and LAN free backups, TDP for Oracle, Exchange, SQL Server, and Exchange.
TSM clients configuration, Capacity utilization, audit, documentation, reporting.
Backup performance optimization & monitoring for alerts and remedial action steps.
Ability to collaborate with other support teams to troubleshoot complex incidents, and break/fix issues.
Analyze and resolve escalated problems within target.
Participate in the Recovery of Application when required.
Halt and Restart the TSM Server in critical situations.
Ability to keep abreast of storage paradigms and architectures.
TSM experience in High Availability Server, Working Knowledge on DRM.
Familiar with TSM Manager, TSM Studio (Third-party applications) for Alerts, internal Reporting and Administration.
TSM-Operational reporting. And Scripting for Customized reports.
Installing, Configuring and Managing VTL (Virtual Tape Library) system with Tivoli Storage Manager (TSM)
Ensures regular reporting to management regarding performance and service levels of TSM, ITM and Double Take systems, in order to inform responsible management about major deviations and/or corrective actions.
Install and utilize tools like, IBM Tivoli Monitoring, Double Take to monitor and replicate the customer’s server environment from production to DR site.
Responsible for Incident lifecycle management, including incident creation, closure and reporting.
Close coordination with different teams existed in IT department in case of any failure of server and/or service.

Maintaining Desktops of Compaq, HP, and IBM
Handling and troubleshooting Toshiba, HP, and IBM Laptops
Installation, upgrades and troubleshooting of Operating System
Installing of different software and third party application
LAN related troubleshooting
Look after day to day issues related to desktop applications and business applications.
Perform troubleshooting of peripheral devices including standalone printers, network printers and scanners.
Logging and resolving all identified problems, according to approved procedures and processes.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted area personnel.