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概要
· Manage, configuration Server 2003,2008,2008R2,2012,2012R2,2016
· Virtualization ESXi 6.5, VMware WorkStation 12.0
· Create and verify backup of Server data (BMR, System State,Veeam)
· AD Account & Email ID Creation (New User’s)
· Manage and Monitoring LibreNMS, The Dude, Vutlan Data Centre EMS System.
· Provide technical support for both hardware and software issue our users encounter
· Support Infrastructure, including firewalls, malware protection software and other process
· Assist in providing day-to-day operational support for server, storage or network infrastructures.
· Assists with configuring security settings or access permissions for groups and individuals.
· Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms meeting clients’ needs and specifications
· Supervision of annual IT radio Tower Maintenance.
工作经历
Senior Information Solution Support Officer
• Manage, configuration Server 2003,2008,2008R2,2012,2012R2,2016 • Virtualization ESXi 6.5, VMware WorkStation 12.0 • Create and verify backup of Server data (BMR, System State,Veeam) • AD Account & Email ID Creation (New User’s) • Manage and Monitoring LibreNMS, The Dude, Vutlan Data Centre EMS System • Support Infrastructure, including firewalls, malware protection software and other process
IT Support Officer
• Provide technical support for both hardware and software issue our users encounter • Assist in providing day-to-day operational support for server, storage or network infrastructures. • Assists with configuring security settings or access permissions for groups and individuals. • Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms meeting clients’ needs and specifications • Supervision of annual IT radio Tower Maintenance.
IT Support Officer
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose network and hardware problems
• Conduct remote troubleshooting Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
