Review & manage the overall health of inventory on monthly basis which includes, recommending actions to improve the inventory by markdown, discounts & consolidation.
Preparing purchase orders category wise in view of price bracket level on monthly basis.
Review and prepare recommendation for retention and discontinuation of certain product.
Coordinate with buyers for data analysis.
Conduct pre and post analysis of promotions.
Conduct analysis of damages on monthly basis.
Maintain item master data.
Analysis of actual sales vs forecasted sale to identify gaps in category/ store level every 10 days and suggest analysis.
Updating department stock movement on monthly basis.
Manage distribution of stocks with the approach of “right time, right place and right product” philosophy.
Ensure replenishment of repeat items.
Identify and bifurcate to item level of hot sellers and dead stock.
Analysis of actual SFS/ liquidation % against benchmarks and identify gaps bracket level on monthly basis.
Recommend initial retail price of articles and share with the inventory team after finalization for implementation in company system.
Define attributes of product in terms of articles, season, category and subcategory. Share the same with the inventory team to ensure the changes in system.

E commerce Retail Sales & Order Taking:
• Talk to inbound customers through Whats App, Online Chat and Phone call.
• Chat with them and discuss their customer requirements in detail with them.
• Take customers’ requirements for custom made orders in detail.
• Convey customer’s requirements for all custom made orders to the production team.
• Give all the customers all the detailed information about our products and payment terms and delivery mechanisms.
Production Ordering:
• Coordinate with the production team for the production of customer orders and stock for timely production.
• Coordinate with the production team to ensure all the customer orders are made as per the customer requirements.
• Coordinate with the production team to ensure that all stock orders are made in time and as per the requirements.
• Before customer order dispatch, ensure there is no quality related issue in the ready order and it is as per the customer requirement.
• Dispatch all the customer orders through 3rd party courier service to the customers.
• Closely coordinate with the customer and 3rd party courier to ensure smooth and timely delivery.
• Coordinate with accounts team to get the payment status receipt for all the customer deliveries.
• Supervise the packaging team and ensure that all customer orders are securely packed and delivered at the correct address.
• Manage the packaging material and re-order as the need arises.

-Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
-Follow communication “scripts” when handling different topics.
-Manage large amounts of inbound and outbound calls in a timely manner.
-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
-Follow up to ensure that appropriate actions were taken on customers\' requests.
-Refer unresolved customer grievances or special requests to designated departments for further investigation.
-Build sustainable relationships and engage customers by taking the extra mile.
-Meet personal/team qualitative and quantitative targets.

-Provide advice concerning visa and work permit requirements.
-Provide advice concerning green cards and any legal issues which may occur while staying in a country.
-Translate documents and explain their relevance to potential residents.
-Assist with filing immigration applications.
-Assist with gathering required immigration application documents.

-Manage large amounts of incoming calls.
-Generate sales leads.
-Identify and assess customers’ needs to achieve satisfaction.
-Build sustainable relationships of trust through open and interactive communication.
-Provide accurate, valid and complete information by using the right methods/tools.
-Meet personal/team sales targets and call handling quotas.
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution.
-Keep records of customer interactions, process customer accounts and file documents.
-Follow communication procedures, guidelines and policies.
-Go the extra mile to engage customers.
-Resolve customer complaints via phone, email, mail or social media.
-Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.

-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. -Keep records of customer interactions, process customer accounts and file documents