Technical
Product Testing and Evaluation
Customer End Optimization, Static IP/Assigning and Port forwarding
Ability to analyze Signal Strengths, Antenna Gains and RF Values
Customer Care
Customer support negotiation
Vendor and Customer handling
Quotation Invoicing
Operations
Report writing, Minutes of Meetings, Product Analysis, Implement Process Procedures
Internal External Team Coordination
Good understanding with system and KPIs.
Able to build a working atmosphere that has energy, vitality and fun.
Extensive system handling skills including MS Outlook, MS Word, and MS Excel.
Software Exposure
Used Quick Book Accounting Software to Record, Analyze Compile Accounting Transactions
Can make Profit-Loss Statements using Quick Book Accounting Software
Using CRM software Terminus for customer care and support in Wi-Tribe, Pakistan
Microsoft Office (Excel, Word, PowerPoint Outlook)
Record keeping of Bank Statement, Receipts and Ledgers on ERP R12 financials
Income statement
Reconciliation of revenue
After sale services, activation of ATM, Credit Card activation, cheque book order processing
Preparing financial documents such as invoices, bills, and accounts payable and receivable
• Completing purchase orders
• Managing payroll
• Completing financial reports on a regular basis and providing information to the finance team
• Completing bank reconciliations
• Entering financial information into appropriate software programs. (Quick Book)
• Managing company ledgers
• Processing business expenses
• Coordinating internal and external audits
• Verifying balances in account books and rectifying discrepancies
• Verifying bank deposits
Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
Ensuring the adequacy of sales-related equipment or material
Responding to complaints from customers and give after-sales support when requested
Process purchase orders following P&P
Manage order cycle to insure timely and accurate processing per Distributor T&C
Communicate product specs, new product information, and discontinued items
Communicate catalog updates
Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region
Coordinate and ensure completion of new item(s) and distributor set up paperwork
Assist with company events and shows, as needed
Support Custom Print orders
Support Customer Care phone queue
Maintain Customer Accounts timely and accurately with the most current information
Preparing payrolls and attendance
fuel claims
medical claims
Customer handling Outbound, Inbound, and technical department to give high level assistance.