 Talent Acquisition, Recruitment, Selection & Onboarding
 Managing HR Operations
 Managing training and development
 Employee Grievances, Employees Engagement & Recognition
 Employee Relations & Employee Services, Insurance
Management, Annual Performance & Salary Reviews
 Developing & implementing HR Strategy
 Performance Management & Succession Planning using 9-Box
matrices, assessment of talent profiles
 Development of Group HR policies & procedures
 Workforce planning & implementation
 Development of Succession Plan

 Recruitment, Selection & Onboarding
 HR Operations
 Compensation and Benefits Management
 Performance Management & Employee Cycle
 Payroll Management & HR Budgeting
 Employee Grievances, Employees Engagement & Recognition
 Human Resource Management System, HR Audit Management
 Training & Development / Learning & Development
 Employee Relations & Employee Services, Insurance
Management, Annual Performance & Salary Reviews
 Development of HR Policies and Procedures
 Conduct Employee Satisfaction Survey

Office Management & Administration:
 Vendor Management
 Petty Cash Management
 Manage logistics & bookings for the CEO & Directors
 Manage office events
 Logs Maintenance

 Perform live call monitoring and provide trend data to the site
management team.
 Participate in all QA meetings, training and workshops to be
aligned with the team and better understand the updates and
processes.
 Conduct feedback and training sessions for reps.
 Prepares and analyzes internal and external quality reports