Work In NOVA Customer Services & Operations Department as follows

i.Implementing company procedures and plans
ii.Sops developing, implementing and executing operational initiatives and activities for customer services and operations department
iii.Overseeing and continuous monitoring of complaints resolution process related to Coaxial and Ftth Connections
iv.Overlooking new connections process regarding internet services
v.Dealing with Air Head Quarter, Naval Head Quarter, High Govt Official Department heads, Vip's, 4 Star hotels and Corporate clients enquiries and complaints and monitoring customer service and problem solving
vi.Monitoring regional offices located in PAF E-9 Base, NAVY E-8 Base, Diplomatic Enclave, Parliament Lodges, Blue Area, Askari X& XI Lahore, DHA Lahore, Soan & Naval Anchorage Islamabad
vii.Managing Customer Services team and running shifts
viii.Mobilizing the area heads and teams for customer complaints resolutions
ix.Resolving conflict issue, Team building and people management
x.Recruiting, Managing, Training and Developing staff
xi.Reporting on daily basis to higher management and performing critical analysis
xii.In charge of using high levels of planning and organization to meet company goals, develop people, and run an efficient operation and assisting the higher management in planning tasks, goals and targets setting
xiii.Helping teams in decision making process wisely as per requirement
xiv.Maintaining good communication and working relationships with all departments.
xv.Conducting monthly performance meetings with senior management
xvi.Using information technology to record complaints figures, for data analysis and forward planning
xvii.Managing the first impressions of the company and of its brand
xviii.Setting departmental objectives, work schedules, budgets, policies, and procedures

Work In VIVO Brand Department as follows

i.Brand developing, implementing and executing marketing initiatives and activities for their particular brand.
ii.These initiatives and activities include campaigns (print, web, social media, broadcast, etc.), events, corporate responsibility programs and sponsorships.
iii.Responsible for more than executing marketing campaigns, and also in charge of managing and developing P&L and driving market growth with multi tasks.
iv.Ensuring that the products, services and product lines that fall under their domain resonate with current and potential customers. To do so, continuously monitoring marketing trends and keep a close eye on competitive products in the marketplace.
v.Regularly meeting with vendors, clients and senior management, and oversee a team of junior marketers.
vi.Managing ware house, making arrangement & providing the supplies for promotion activity in different cities as per plan.
vii.Inspections to continuous monitoring and overseeing the renovations of mobile model shops, shop boards, bill boards, hanging boards, as per company standards in order to project the best image in the market among different brands.

Work In Ufone Customer Operations Department (COPS) as follows

i.Inbound & Outbound call departments
ii.Support Center CRM
iii.Quality Assurance Unit QAU
iv.Mobile Number Portability MNP
v.Biometric Verifications BVS & Billing Department
vi.GPRS & 3G Teams&Social Media (Face book, Twitter & Whatsup)
vii.Service Center in F-7 & Saddar Commercial Rawalpindi (Rotations)
viii.Working in different departments and performing multi-tasks in multi departmental teams according to the requirement of assigned projects & 3 months job rotation
ix.Answered inbound & Outbound calls in support of customer needs
x.Provided support to the sales& serviceteams, ensuring all sales and service objectives were met
xi.Responsible for customer service in the digital equipment division and 3G, duties included answering customer queries, problem solving and providing detailed information on new products& online resolution
xii.Assisted in the development of new policies and procedures& Products IB & QAU
xiii.Assisted in the training of new customer service representatives and associates
xiv.Performed market research surveys on customer needs and requirements in OBU
xv.Generated repeat business through successful client follow-up MNP & U-Mall
xvi.Conveyed in a reassuring manner step by step instructions to resolve customer issues IB
xvii.Reviewed and issued audits on SOPS &account information and processes
xviii.Performed queries in multiple databases CRM

i.Performing routine core accounting functions (accruals, reconciliation, FA accounting)
ii.Perform adequate internal controls over accounts payable activities
iii.Perform accounting systems, processes and reports in accordance with Petrosin group's accounting and internal control framework
iv.Support accurate and timely closing of relevant system modules
v.Co-operate and ensure excellent working interfaces with local hubs and relevant vendors
vi.Ensure all targets and KPIs are met to secure the set goals
vii.Take individual responsibility for developing the culture within the team and align with the overall culture of the internal audit team
viii.Ability to interpret communicate effectively
ix.Ability to work in a challenging environment with cultural differences and long distance communication
x.Operating the office files and important documents
xi.Making a cross check on accounts & operations department through monitoring via Tally accounting software Tally& analyze financial
xii.Monitoring company accounts and daily reporting& Entire daily transactions (Sales, Payments, Receipts ) of whole group
xiii.Uploading the all information for Singapore Head Office via Pdoc
xiv.Participating in video conferencing and monthly meetings regarding day to day issues

i.Operating the office files and important documents
ii.Making physical and phone calls
iii.Being a personal banker helping customer in financial decision making
iv.Handling customer transactions
v.Providing the branch new business by new account openings
vi.Overseeing the day-to-day activities of the Administration department
vii.Ensuring that the department is clean and well-arranged at all times
viii.Responsible for the supervision of a staff of twenty-one people within the customer service department
ix.Assisting customers by attending phone calls for balance inquiry
x.Handling customer queries and requests
xi.Ability to identify customers' requirements correctly, exceed customer expectations and acts proactively for ensuring customers' satisfaction
xii.Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
xiii.Successful account retention record of 98
xiv.Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
xv.Improving customer service based on client feedback through the development of new procedures
xvi.Successfully handled all public relations issues