- Provide support to the sales & marketing department (Medical Billing Sales Training)- Creating and implementing new business development strategies- Establishing business relations with market top EHR software's companies (re-seller/partnership)- Getting an expert on market top EHR software's to suggest the best suitable option for potential clients - Developing business solutions that deliver competitive results - Drive the sales cycle through qualification, discovery, planning, promoting, demonstrating, referencing, and closing- Creating a feasibility report for new clients to have a smooth transitioning process  - Establishing strong medical billing operations and reporting- Driving the sales department efficiently as a leader by maintaining an amazing atmosphere and getting outstanding results.

- Providing customer support services to well-known NJ based psychiatric practice. 
- Collaborating with the top management& IT team on establishing goals and objectives
- Communicating with Insurances, Patient’s and Clients to resolve multiple issues 
- Patient help desk (Appointment reminder calls, Balance reminder calls, re-schedule appointments)
- Provide training’s/demo’s on multiple medical billing products  
- Developing business solutions that deliver competitive results
- Responsible for managing medical debt collection (AccuMed Collection Agency)
- Drive the sales cycle through qualification, discovery, planning, promoting, demonstrating, referencing, and closing
- Collaborating in the development and improvements of the company’s medical billing practice management software 
- Revenue cycle management (RCM)
- Revenue enhancement & risk management

My Responsibilities:

• Client coordination
• Referenceable Relationship building clients
• Liaise with sales and clients regarding billing questions and issues
• Work with IT to identify, design and implement process and system improvements
• Excellent time management skills
• Conduct regular calls and meetings with both internal teams and clients
• Conducting professional training for clients on several products/services
• Providing end to end troubleshooting and support
• Resolving issues via remote connection (Logmein, Gotomeeting)
• Identifying and escalating priority issues per client
• Critical thinking and problem-solving skills to customer problems
• Assist with special projects as assigned
• Live chat support
• Daily work assignments

My Responsibilities:

• Medical billing inquiries
• Customer services
• Effective communication skills
• Client coordination and relation
• Handling multiple medical billing Software/EMR
• Live payment processing/posting

I am proficient in using below Healthcare Software/EMR;

• AMD (AdvancedMD) with payment processing/posting
• ECW (eClinic Works)
• CureMD
• Allscripts PM (Practice Management)
• Intergy Enterprise
• MIS (MTBC Soft)
• ROG (Ridgewood Orthopedic Group)
• MDSuits
• NextTech
• NextGen
• CompuGroup (CGM Web Practice)
• PCN (DOS Based)
• Instamed (live Payment Processing)
• Medfusion (live Payment Processing)
• Square Virtual Terminal (live Payment Processing)

It's an honor being part of great British Council as Exam Supervisor (Edexcel Pearson).

Job Description and Skills Include;

• Test Administration (Smooth Examination Process)
• Team Building (British Council Staff Coordination/Relationship Building)
• Venue Staff Relationship Building (To achieve great working atmosphere)
• Conducting Exam as per British Council set Compliance Standards
• Duties Assignment and Staff Assistance (Check & Balance for Standard Services)
• Exam Briefing to British Council Staff and Candidates (Rules & Regulations, Notice to Candidate)
• Risk Management (Emergency Evacuation Plan, Availability of Fire Extinguisher/Alarms)
• Check and Implement British Council Policies (Child Protection Policy, Green Policy, Equal Opportunity & Diversity Policy)
• British Council Venue Branding and Guidelines for Candidates.
• Smooth Examination Preparations (Pre-Exam, During-Exam and Post Exam Preparations)
• Strong Room Management (Check & Balance on Question Papers & Confidential Material Security)
• Briefing to Assigned Security Guards about British Council Policies (Especially Child Protection Policy)
• Receiving and Dispatching of Question Papers and Answer Sheets.
• Resolve Candidate Problems and Queries and make them feel comfortable and calm.
• Create Smooth and Clean Examination Atmosphere.
• British Council Staff Training & Development (I have an Assistant Supervisor, Dual Key and Invigilation Staff to make a team for smooth examination process, and I have to teach them and give them the confidence to get the desired results)
• British Council Staff Performance Evaluation
• Coordinate directly with British Council Internal Staff

Achievements;

• Above 90% satisfied applicants with 100% Successful Examination
• Achieved 100% Venue Staff Relationship Building with comfortable working environment
• Meet 99% Compliance Standard Before/During and After Examinations
• Achieve 100% Reliability for Management

Being a part of Protege Family is a life changing experience. There I learn deep hardcore negotiations and business relationship development with effective communication skills.

My Job Description and Skills Include;

• Business Relationship Building (Business is all about relationship, We use to make good relations with Insurance Adjuster, Supervisors, Managers, and Law Firm Defense Attorney's)
• Hardcore Negotiations (Proper Reasoning, Make Win-win Situation, Split the Difference, Product Knowledge, Effective Communication Skills).
• Portfolio Management (Workers Compensation Cases Verification, Prioritize Cases).
• Stay updated on Division Workers Compensation (Rules & Regulations, and Guidelines).
• B2B Inbound and Outbound Communication.
• Verified and analyzed data to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Properly respond to Insurance Companies objection letters (EOB, EOR) for payment as per DWC Laws and Guidelines.
• Ensured that administrative approvals, justification and/or additional supporting documentation have been obtained prior to processing reclaimed expenses against previously suspended or disallowed amounts.
• Increased company’s revenue by recovering claims through proper negotiation process.
• Ensured that all bills are processed on time and incomplete or invalid voucher claims are rejected on time and returned the documents to the contractor. Also assisted vendors with prompt resolution of payment problems and/or inquires.
• Developed optimum strategies in managing treatment and medical aspects of claims by collaborating with multiple providers and nurse case managers.
• Analysis of the claims and submitting report to the manager.
• Resolve worker compensation cases and liens.
• Working on scheduled hearings and tasks assigned by the manager.
• Meeting monthly assigned targets of collections and cases to be resolved.

- Office Management
- Verification of Families
- Data Processing and Entry
- Photography, Scanning and Printing
- Application Receiving and Cards Distribution
- Help Desk Support