• Routing, Switching and Wireless Network, configuration, implementation & troubleshooting at level.
• Frequent hands on over Cisco inventory IOS up-gradation and password recovery processes.
• Browsing and searching of the cisco web site.
• Knowledge of physical layer installation.
• Execution and client handling.
• System level support, installation configuration and ongoing usability of desktops, laptop, peripheral equipment and software.
• Installation of Cisco Switches, Routers, and APs.
• Troubleshoot Cisco hardware problems.
I am working here as a customer support representative. Troubleshoot day to day issues respond back to customer via email and live chat. Some time remote access to customers network to troubleshoot the issue.