Managing IT Services for the Hospitality industry.
Experience working with a ticket handling/resolution system
Microsoft Exchange 2010/2013.
Office 365
Windows server 2003/2008/2012/2016.
Virtual Environment Hyper-V /VMware ESXi.
Firewalls Juniper/Fort iGATE/ Cyberoam.
Troubleshoot/installation of network printers.
Symantec Backup Exec 2010/2012/2014/2015 and Veeam Backup and Replication.
Desktop Support & Server Support.
Performing routine audits of systems and software.
Troubleshoot issues related to client-server connectivity.
Resolving problems both directly from customers and through technical escalation.
Analyzing system logs and identifying potential issues with computer systems.
Coordinate with other support services and internal/external service providers as necessary to prevent, correct, or detect network problems and/or outages and determine causes and solutions.

Maintains IT asset tracking, updating records for repair history, and adding records for new purchases, and processing asset transfer and disposa
Works with procurement staff to purchase computer hardware, software, license
Working experience with Manage Engine Tools (Monitoring, ESM, Service Desk,
Experience in Windows, M365 and Mac IOS Hands-on experience with Windows OS environments, Office Applications, AV Equipment
Working knowledge of Outlook, Office365 Products, VPN and computer peripherals
Experience in Network Managed Secured Printers, scanners etc.
Knowledge of network security practices, end point technologies and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions

Develop strong relationship with clients and support them efficiently 
Provide remote/onsite support to end-users on IT (e.g. Server and Network Maintenance, both hardware & software)
Design, commissioning and IT services support to office users/designated customer projects
Conduct technical training professionally and provide proper documentation. • Analyze and isolate VPN issues 
Troubleshooting & managing systems & network devices
Planning and deployment Active directory, Group policies & other domain related configurations 
Creation and implementation of IT Sops/procedures
Installation and configuration of attendance application and providing permission to users
Help desk support to all PCs, printers, scanners and bio metric device.

IT Support
Installing and configuring computer hardware operating systems and applications
Provide complete IT support by researching, evaluating and recommending software,
Tools and Solutions
Provides daily operational support to internal customers and procurement specialists
Shipments by proactively monitoring carrier performance.
Management and Monitoring of NMS
Resolving Tickets on IT Helpdesk
Configured network printers & access points
Maintain Backup of Application and file servers
Check daily server health check and event\'s logs.
Maintain and manage Inventory, Maintain and manage asset logs with floor plans according to
Operation
Coordination with vendors in order to resolve Warranty claims and other issues