Digital Sales Specialist EP Systems - One Load Women Empowerment [Sep 2022 till Date]
Pakistan’s first fintech startup. Also, the first Pakistani fintech to get IFC (World Bank Group) investment
taking the company's valuation to USD ~15 million (Jan 2020)
▪ Generate and analyze the data on the performance of the One load Women Empowerment Retail business
that is sponsored by the Bill and Malinda Gates foundation.
▪ Assist advertisers with their advertising solutions in innovative ways.
▪ Presenting clients’ products online through various digital channels, including websites, mobile apps, social
media platforms, blogs, and email newsletters.
▪ Provide dashboard visibility on key consumption like Recharge, UBP, and Cash deposits.
▪ Weekly analysis of retail movements from physical to digital channels and vice versa and their impact on
business.
▪ Trend analysis to identify a time frame where campaigns and promos should be used to uplift business
trends.
▪ Highlight low-performing reps (sales representatives) and belts to enhance business throughput.

Team Lead [Jan 2022 till Sep 2022]
▪ Use company methodology, team input, and initiative to ensure attendance and targets are achieved.
▪ Review call center documentation and collaborate with the recruitment staff to coordinate new hires and
training, ensuring that all agents perform at or above par.
▪ Formulate ways to drive issues in client relations down to a minimum & ensure compliance with quality
assurance feedback and communication logs.
▪ Enforce disciplinary actions for noncompliance with SOPs and protocols for erring agents; monitor AHT
(Average Handle Time) or client-agent interaction time and address performance issues.
▪ Respond to call center issues with urgency; manage and coach a team of agents and conduct performance
evaluations, set call center department goals, adhere to and enforce departmental policies and procedures.
▪ Identify challenges, formulate solutions, and implement them to reach successful conclusions.

Customer Service Representative [ May 2019 till Dec 2021]
▪ Manage large amounts of inbound and outbound calls promptly.
▪ Follow communication “scripts” when handling different topics.
▪ Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
▪ Meet personal/team qualitative and quantitative targets (When given by the team lead).
▪ Be adept at building relationships with clients and be on the lookout for client opportunities
▪ Review customer accounts, providing updates and information about billing, Transactions, and other account
items.
▪ Inform customers about the company's new campaign (emergency cash service) and policies, and guide them
through troubleshooting, navigating the company site, or using the products or services.

Account Executive [2011 till 2013]
▪ Maintain up-to-date record keeping of the financial documents.
▪ Prepare & submit weekly and monthly reports.
▪ Plan the project [costing, material requirement, timesheet, funding, machinery, and labor requirement

Internship
▪ Checking and savings accounts
▪ Personal loans
▪ Credit cards
▪ Certificates of deposit (CDs)
▪ General Insurance