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概要
Highly experienced & seasoned HR and Employee Relations Professional with over 10 years of diverse experience. Exceptional competence in achieving personal and business goals, Dedicated, self-driven, focused and result oriented always one-step ahead of challenge. Utilizing change management skills for smooth and effective transition from current policies to the new best practices in accordance with the organizational vision and culture.
工作经历
Deputy Manager HR / Admin
Brief areas of responsibilities are as under
Aligning the HR Strategy with companys overall short-term and long-term vision.
Partner with leadership to develop succession plans.
Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.
Work closely with management and employees to improve work relationships, productivity and retention.
Employee Personnel Policies & Procedures Manual (Employee Hand Book) Designing & Implementation.
Orientation Plan Development & Implementation.
Developing and Implementation of Operational HR Strategies.
Develop and nurture partnerships through human resources to bridge the divide between management and employees.
Manpower Planning and Organizational Structure Designing (Organograms Designing).
Talent Acquisition & Talent Management. (Engineers, Doctors, Counsellors, Diploma Holders, Management Staff).
Provide input on workforce and succession planning as well as plans business unit restructuring.
Training & Development (Identify training needs for teams and individuals).
Complete Payroll Process (Attendance & Leaves Management, Allowances Management).
Compensation & Benefits Designing and Implementation.
Assess and anticipate human resources-related needs. Resolve complex employee relations issues and address grievances.
Performance Evaluation & Performance Appraisal.
JDs & KPI designing.
Gratuity & Maintain record of EOBI & PESSI Sheets.
Employee Mentoring and Counseling.
Conduct TNA process in company when required.
Maintain flowchart of all the departments.
Floor Service Officer
□ Inform to customers about account categories and other information
□ Managing floor activities and others.
□ Responsible for the performance of floor boys
□ Report maintenance issues to Maintenance/Engineering Department.
□ Achieve positive outcomes from Customer queries in a timely and efficient manner
Cashier
□ Made bills at cash counter and gave customer services
□ Attend cancellation of transactions by customers
□ Monitor prices of items, discounts and special offers
□ Resolving of cash and credit card issues
□ Identify record and resolve floor issue at spot
□ Ensure proper maintenance of equipment, monitor activities of customers
□ Attend customers complaints, inquiries and suggestions
