Corporate dealing through email and calls

 Coordination with different entities like politicians, socialist & institutions for their availability of time.
 Follow-up with clients to acquire their feedback and put forward their concerns to relevant teams.
 Managing entities database on regular basis and updating it as directed by seniors.
 Preparing weekly progress report related to entities

 Effective questioning to verify/confirm customers' concerns to provide best possible solution.
 Responds to customers' questions received over the phone, face-to-face, or through the mail.
 Accurately update customer information into ERP software.
 Investigates problems/potential problems by means of written and verbal communications; prepares finding and recommends solutions.
 Follow up with regional coordinators/service centers for all pending complaints.
 Interprets and implements basic rules, regulations, policies and procedures in day-to-day department operations.
 Drafts correspondence, reports, and other documents; proofs/edits documents for accuracy, content, and format.
 Responsible for assigning various task and ensure overall task and objectives are met.
 Maintains relationship with customers by providing them timely information, guidance and best after sale services.
Participates in special projects or tasks, as assigned