Executing computer telephony integration CTI and Automatic call distribution ACD to ease agents in inbound and outbound callsImplementing Intellicon Software which is Contact Center + Help Desk Software ideal for CS to provide a delightful customer experienceLead and motivate a team of customer service representatives, fostering a positive and collaborative team environment.Design and maintain executive dashboards and management reports to track performance against goals, KPIs, and targets.Implementing ginkgo to manage and automate ecommerce operation cycle of order/inventory/product/vendor management to Business Intelligence ReportingProvide coaching, training, and development opportunities to team members to enhance their skills and performanceSet clear performance objectives and KPIs for the team and conduct regular performance evaluations and feedback sessions.Overseeing customer services team for handling day-to-day operations including ticketing, managing incoming inquiries via multiple channels (phone, email, chat) to centralize query management and organize them using tags.Ensure adherence to company policies, procedures, and service level agreements (SLAs).Planning and development of strategic business plans with other members of the cross-functional team supporting the E-commerce strategy

Internee in Sales Department at NESTLE. Learned trade Marketing and sales promotion. Also, spent some days on distribution too.

Internee in Marketing Department (appliance division) at PEL. Worked On the Downfall of Washing Machine project.

Internship program from NTDCL, WAPDA in the fields of HR &ADMIN, Promotions, Trainings, Carrier Management and Carrier Progression of human resource

Successfully completed an Internship program from Bank Al Falah in the fields of Operations, Accounts, Accounts Opening and Customer Services