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概要
Dynamic and motivated professional with a 9 years of experience of generating and building business relationships, customer support from the concept of task completion within the given time target, designing strategies and developing business support for the industries like Sales and Customer Care, and other major marketing Ârms. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
工作经历
Customer Services Associates
KEY DELIVERABLES
Meetings with client about their Possession Related Concerns.
Meetings with client about their full paid files and plots Issues.
Handle the annoyed customers about Change of Plot Related Issues.
Handle All the applications for CEO about Possession Charges and Extra Land Charges.
Meetings In Overseas Commission Office(DC Office) and NAB office for Customer Concerns.
Business Development Manager
KEY DELIVERABLES
My Core Duties Involved working on Multiple Digital Sales Campaigns (Local and International).
Generating Sales for Boss Sahoolatkar, A Customer Durable finance BNPL (Buy Now Pay Later).
Generating Sales For Dubai Real Estate via International Dialing.
Generating Sales for IT Sales and Support Services By Boss Technologies (Making Mobile Apps, E-Commerce Portals, Web Designing on Word Press, Complete Online Business Solutions).
Withholding a Database of more than 1,000,000 customer in Punjab (Lahore, Gujranwala and Sialkot).
Achieving monthly target of PKR 1 million (10 Lakhs).
Appointed Team Lead on basis of good performance and Integrity.
Customer Care Team Lead
KEY DELIVERABLES
Divide the monthly portfolio in Recovery Department team in the start of the month and set the monthly targets.
Handle The annoyed Customer over the call and through Face to Face Meetings.
Convince the customer to pay their monthly installments as per there monthly plan.
Train the customer care and recovery department teams.
Create Monthly Reports by using Excel.
Make individual monthly performance reports of the team.
Make new strategies to increase the company business on the behalf of monthly reports.
Customer Care Executive
KEY DELIVERABLES
Divide the monthly portfolio in team in the start of the month and set the monthly targets.
Make reminder calls to customer and guide them about their due date.
Handle Incoming calls for new sale and maintain the data, share these customers to the sale team, and create new sales from the existing customers.
Make the record of online payments.
Convince the customer to pay their monthly installments as per there monthly plan.
Create Monthly Reports by using Excel.
Telesale Representative
KEY DELIVERABLES
Through Cold Calling Find the Customers.
Get the basic information to fill the form.
Verify all information through system then satisfy the customer and transfer their call to next agent.
Customer Care Executive
KEY DELIVERABLES
Received the calls from the customer end on "333" and answer their query within the ATA.
Maintain monthly KPI on minimum 98%.
Make the FCR on 99% calls.
Telesale Representative
KEY DELIVERABLES
Do cold calling and try to sale Gift Vouchers.
I did 20 sales a day, In 7-hour shift.
