• Ensure 99.9% up time of our Data and voice networks, security systems, anti-viral and SPAM filters, etc.
• Oversight of Help Desk operations including monitoring, tracking and prioritization of service issues.
• Experience of VoIP, LAN/WAN, Wi-Fi, Firewall, IT infrastructure, Help Desk, Team Management.
• Resolve Users Tickets and Technical Issues in an effective and fast approach and maintain SLA.
• Plan and execute Network Maintenance and Hardware upgrades, and System Monitoring.
• Oversee the Asset management With OCS Inventory, Take Storage Backups with IPERIUS.
• Professional Communication with IT Vendors and Suppliers for purchase deals as per SOP.
• Manage multiple projects and accurately report the status of all major assignments.
• Experience of OS, Hardware devices/servers/switches running in IT Server Room.
• Lead staff for Documentation, standardize and streamline support delivery.
• Experience on Cloud /Azure and Server Virtualizations Technology.
• Provide Trainings to Team while supervise ongoing IT projects.

Achievements:
• Linux Firewall and Symantec Antivirus Server implementation to secure the Network from 40% to 95%.
• Use NFSEN and ICINGA to reduce the BW chocking issues from 80% to 10% counter check via OSTicket.
• Host twelve Official websites on high configuration server.

Projects:
Install, Configured and Maintain below servers on Linux:
Firewall Squid Guard IPPABX Citrix Xen Smokeping MRTG FOG DNS DHCP VPN OSticket

Install, Configured and Maintain below servers on Windows:
DC ADC Active Directory Quickbook Hyper-V Symantec Anti-Virus Server NAS Data Sharing

Configured and Maintain below IT servers:
Mikrotik Router Cisco POE Switches Unifi Controller & AP and Linksys Velop CCTV N/W Diagram

Successfully implemented GPON FLL project with valid license from Pakistan Telecommunication Authority.
VoIP System: Call Center Setup for Careem, VoIP Carrier with International Mobile Operators interconnection.

• Experienced in Customer Support/Care local and International, provide support on call as well as on Email.
• Analyze RF parameters by remote access of IDU and investigating trouble tickets based on logical grounds.
• Testing ONT/OLT devices (Siemens), Analyze user end behavior of IDU responses via various parameters.
• Escalate the client’s feedback and Sites status for further Network improvements, reports the problem.
• Have good cross department communication and accurate reports to Management.
Achievements:
• Initiate the Proper Training of New employees which reduce the onboard time from 12 weeks to 4 weeks.
• Best Employee of the Year Award provided in 2012 by CEO Mr. Rashid Khan.