Handling of Teller services Counters which includes Cash, Clearing, Collections & Remittances both local & foreign currency.To ensure that all services are provided within the established Turnaround Time.To process work to ensure time and quality standards are met in accordance with ICC publications/SOP/OPM/APPM/Local regulationsTo ensure strict compliance to SBP prudential regulations.To be fully conversant with the Anti Money Laundering & know your customer policy of the bank in order to track & report suspicious transactions to Money Laundering Reporting Officer of the Branch.To co-ordinate with Head Teller to achieve quality and productivity standards.To maintain strict vigil in order to track suspicious transactions through Cash, Clearing remittance & Collection instruments To transfer Pay Orders, Demand Drafts & other instruments to unclaimed accounts as per policy laid out in OPS & APPM  and subsequent transfer to SBP after ten years of in-operations.To complete any other task assign by management time to time.

Maintaining records of financial accounts and completing customer transaction, primarily by depositing money into and withdrawing funds from customer accounts Accepting cash and cheques for deposit processing cash withdrawals Assisting customers with routine tasksMaintaining detailed records of all transactions in accordance with the banks policies Balancing all cash , gold and cheque in vaultSuggesting appropriate accounts and opportunities that suit the customers financial profile and current needsMaintaining confidentiality with all transactions Keeping stations properly supplied with pens , forms and other necessary supplies

Take ownership and ensure timely resolution of customer complaints.Co-ordinate and follow-up with supervisor for issue resolutionEnsure proper behavior as per the requirements and image of the UBL.Provide feedback to supervisors on important issues by the customersTo ensure customer retentionEffective call handling skillsProvide First Call Resolution to customers.Guide to customer about UBL OMNI, BISP, COC and CMT products and its features.

Perform general office duties, Opening, sorting and distributing incoming correspondence,Responsible for ensuring all transaction document is accurate, collect all required information of accounts, view invoices, vouchers, reports, memos and correspondence to make sure accounting records, documents are accurate etc.