Ensure smooth branch operations complying to all internal controls, regulatory and compliance requirements, thus leading to strong business growth and optimum level of customer satisfaction. Ensure all processes are followed as per Branch Operations & KYC/AML policy, while ensuring Compliance and TATs are met as per Service Level Agreement between departments. Provide guidance and recommendations in order to support the resolution. Management of variable cost factor pertaining to branch operations and to maintain the cost at minimum level and within budget to ensure branch efficiency. Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furniture’s/ fixtures/ IT equipment to effectively support the front-line of the branch. Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits. Hold the custody of cash vault, security stationery and ATM, while acting as branch security officer by conducting security drills and alert staff, in order to remain vigilant and maintain security. Lead the branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives. Ensure implementation of a transparent and effective KPIs setting and appraisal process in time with local and regional guideline.

Review and approve account opening documents, make sure all require documents are in compliance. Review KYC Profile making sure new clients are being profile properly and avoid any risk.Remidiation and dormant activation of accounts.  Opening new accounts and also perform CIF maintenance of accounts.SIM updation of accounts as well as change the type of customer segments. Open new pensioner accounts and update their Life/Non-Marriage certificates. Documents are scan in ZAF for updating their Mobile number and addresses moreover enroll their data in HBL phone banking department. Deal with HBL HAW accounts and resolve their issue.Cheque books and ATM cards delivery.Delivering professional and personalized customer service to corporate and individuals. . Process the ATM Claim Settlements.

Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.

Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications