概要


Pursuing an innovation and research driven career in the field of Information & technology to solve real life problems. Enthusiastic to learn new tools and technologies to be a diversified skilled individual.


项目

Text in Image (a unification application of cryptography and steganography)

工作经历

公司标识
Customer Support Executive
Babyplanet.pk
Sep 2020 - 代表 | Lahore, Pakistan

- Interaction with customers via Calls and social media platforms to answer their queries, providing product/service information, resolving Complaints and issues
- Evaluation and Analysis of the daily complaints, Gathering customers concerns and ensuring their queries are resolved in the specified Turnaround time(TAT)
- Submission of formal and informal queries to the management and help the management to make policies according to the customers’ demands
- Designing strategies to resolve customers’ issues by interacting with other departments
- Supporting  IT team in order to define use cases to make Magento based Ecommerce platform error-free by highlighting bugs and errors

公司标识
Network Supervisor
Hospitality Inn Lahore
Jan 2017 - Aug 2019 | Lahore, Pakistan


Responsible for up & running companys wired & wireless network. Installation, Troubleshooting & Configuration of routers, switches & Aruba APs through VC. 
Assists the IT Manager in developing LAN enhancements, Server maintenance, System backups, Network sharing
IT System Administration in windows & Linux environment, Installation and troubleshooting of Oracle9i, Oracle Developer Forms & reports, Hotel Management System (Munshi) and other operational applications.
Provides end-user support to employees and guests for technical issues.
Evaluations and Determinations for repair needs of Computers, Printers, Scanners, Switches, Routers, Access Points and other related equipment
cctv cameras (hd & ip cameras) installation, configuration and troubleshooting
Coordination with IT vendors

公司标识
Junior web Developer
Paradigm Resource
Jul 2015 - Dec 2015 | Lahore, Pakistan


Rebuilt the client's blogging website using wordpress, core php, html & css
Customized the themes to change the look & feel of the website according to the requirements
Wordpress theme enhancements to add new features
Conversion of static web pages to responsive using bootstrap framework

学历

Preston University
学士, 商学士/理学士, Computer Science‎
Programming
CGPA 3.0/4
2016

技能

初学者 Cisco 1800
中级 Communication Skill
初学者 Computer Network Operations
中级 Control Points Knowledge
熟练 Customer Satisfaction Management
初学者 Front End Web Development
熟练 Front Office Support
中级 Hardware Installation
中级 IP CCTV Knowledge
中级 Linux
熟练 Live Chat Handling
初学者 Query Language
中级 System Administration
中级 Tbricklaying
中级 Vendor Management

语言

中级 英语
熟练 乌尔都语

Syed 联系人

Mohammad Waqas
Sozo Inn Private Limited M/s Luxus Grand Hotel Lahore