概要

Seeking a position in network engineering where my dedication, meeting goals, creativity


and the ability to follow through can be utilize for the better growth and profit of the


company.

项目

Innovative Efficient Hybrid Power System..

工作经历

公司标识
Technical Support Engineer
Sybrid Pvt Ltd
Aug 2020 - 代表 | Karachi, Pakistan

>Respond to customer queries in a timely and accurate way, complain ticket generating.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating users)
• Update internal databases with information about technical issues and useful
discussionswith customers
• Monitor customer complaints and reach out to provide assistance
• Being the customer-facing voice, addressing complex account and billingissues
• Understand about customers regarding how they use billing services, and provide valuable
feedback
• Educate customers on reporting options, alerts and budgets.
• Providing prompt, efficient, detailed, customer-oriented service to customers Work with
customer support peers across the board to ensure a consistent and high-quality level of
support
• Driving projects that improve customer interactions with company’s account andbilling
information
• Actively seeking solutions to customer needs, communicating trends to leadership, and
suggesting innovative solutions on behalf of the customerexperience.
• Closely work with the team to drive resolution of issues for customers.

公司标识
Internee
Dawlance
Feb 2018 - 代表 | Karachi, Pakistan

公司标识
Quality Assurance Officer
FiberLink (Pvt.) Ltd.
Jan 2020 - Aug 2020 | Karachi, Pakistan

• Responsibilities to Call the customers and get feedback from
• customer of our services. If there is any issue on networks
• then resolve it Properly.

学历

Indus Institute of Higher Education
学士, 理工学士, B.Sc (Hons)‎
Telecommunications
CGPA 3.0/4
2018
GOVERNMENT GIRLS DEREE COLLEGE
中级/A级, , ‎
Pre-Engineering
2014
Sir syed children Academy School
大学入学/0级, , ‎
Science
2012

技能

初学者 BASIC NETWORKING CONNECTIVITY
初学者 Business Analysis
初学者 Command over Cisco packet tracer &MATLAB
初学者 Command over GNS3
初学者 Command over MS-Office.
初学者 Configure Ethernet switch ports.
初学者 DevOps
中级 Docker
初学者 EIGRP
初学者 FC Switch
中级 Fusion Sphere Open Stack Cloud.
初学者 HCNA CERTIFIED
初学者 Implement DHCP on a router.
初学者 Implement VLANs, static routing , RIPv2
初学者 Infrastructure services &LAN technology.
初学者 Initial settings on a network device.
初学者 IT Infrastructure Operations
初学者 Jenkins
初学者 Kubernetes
初学者 Network Management
中级 Ocean Store
初学者 OSPF Routing Protocol
初学者 Platforms and Routing Protocols
初学者 port and WAN technologies
初学者 Rack Server
初学者 Routing Knowledge
初学者 Servers Installation
初学者 STP,VTP, INTER VLAN, ETHER CHANNEL
初学者 Switching Knowledge
初学者 Windows

语言

熟练 乌尔都语
初学者 英语