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概要
To obtain a position with an organization that will give me an opportunity to use my skills and knowledge for the best of the organization and advancement and career growth.
工作经历
Service Quality Officer
Provide quality services to their customers.
Attending to Customers, answering their queries & providing product information.
Record customer complaints & route it to CRU for further resolution.
Report every incident which could lead to customer dissatisfaction.
Perform root-cause analysis of every problem.
Provide neutral feedback to CRU regarding any complaints related to branch or arising from branch.
Try to satisfy irritated customer at the branch level & keep a follow-up to their issues.
Maintain daily checklist of branch health.
