o Sales of Telecom Engineering Services and manage the relationship between its existing customers.
o Seeking new business ventures; identifying competitive edge and developing customize solutions for Corporate Sector
o Business Forecasting, Planning & Business development.
o Integral role in new business pitches and effective on-boarding of new clients and potential business deals by contacting potential partners; discovering and exploring opportunities.
o Retention & Expansion within current clients.
o Include project management, coordination, decisive planning, managing relations and negotiations, leadership, and innovative development of opportunities for every customer.
o Bidding for new project and price negotiations.
o Managing Contracts including SLA, Addendums, NDAs, Frame Aggrements, MOUs, Turnkey Agreements, Trial Agreements, Novation Agreements & other customer required contractual amendments.
o Recovery of old payments and controlling of new invoicing process till payment receipt
o KAM give advice to customers regarding TE service options, provide support to a partner’s requirements, maintain knowledge of new and existing services, as well as report competitor activities and systems.
o Approaching new customers for business development other than Telecom for power solution.
o Working on RFQs (Directly with Technical team & Other Departments)
o Commercial Negotiations for the Projects
o Prepare presentations, proposals, plans, contact/visit reports
o Follow-up for payments (post sales)

o Maintain the account contract with the Client through efficient logistics services as per agreement.
o Provides a direct service link to the Client through integrating department resources required to address major customer issues and challenges for enhanced service levels
o Managing Contracts including SLA, Addendums, NDAs, Frame Agreements, MOUs, Turnkey Agreements, Trial Agreements, Novation Agreements & other customer required contractual amendments.
o Seeking new business ventures; identifying competitive edge and developing customize solutions for Corporate Sector
o Ensures timely and consistent delivery of KPIs to client and DHL Pakistan.
o Works on possibilities on expanding business opportunities and services of DHL Global Logistics to the Client.
o Provides a direct service link to the Client through integrating department resources required to address major customer issues and challenges for enhanced service levels.
o Handles client relations and coordinates daily operation highlights to ensure client satisfaction, sustained growth, competitive advantage and long-term business partnership.
o Ensures full compliance with client’s audit procedures.
o Determine organization structure, roles and responsibility and performance targets for the function.
o Plan, organize and direct an efficient and effective function.
o Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
o Review and recommend necessary changes to business practices and its procedures for improvements, as deemed appropriate by the management.
o Any other activity assigned by Director LMS in the best interest of DHL.

o Responsible for providing HW Support to customers.
o Maintain database of units supplied to customers & provide periodical reports to AU Service Delivery manager within ELS.
o Maintain active contact with EDM at SCOC.
o Pro-active follow up of units sent for repair & follow up with the lead times committed by SCOC.
o Ensure all movement of units is reflected in ERP system.
o Responsible to maintain virtual stock control in warehouse for all spares used for HW Support.
o Should ensure all directives laid down by SCOC are followed strictly.
o Support the KAM Team, SDM during contract negotiation for Service Agreements, SPMS Agreements.
o Handlings claims using ECHO & following up till a replacement of the faulty item is reached and reverse logistics is complete
o Maintain a database of all HW existing in the network at the serial no level.
o Responsible for drafting procedure manual within the AU for Swap & Repair activities together with SDM &Customer Project Manager.
o Be aware of all costs incurred for Swap & Repair & distribution costs for these activities.
o Maintain a high standard of customer satisfaction for the services delivered.
o Ensure all import & export procedures within the AU are complied with.

(i)Logistics:
o Process Export Invoices and prepare exports documents according to shipment.
o Search Items in Fixed Asset List of company which are to be export to other countries.
o Prepare customs documents, Consumption Certificates for Imported & consumed items.
o Generating weekly, monthly, semi annually and annual reports about company's Pakistan Logistics Department.
o Indemnity Bond value verification for all imports at the time of exports.
o Documentation for release of Indemnity Bond for non-consumable items and Consumption Certificate for consumable items.
o Notification of GST on every import.
o Record keeping of all imports documents as well as export documents.
o Assist managers in all activities of department.
o Responsible for company's Logistics in the geographic region assigned and Serve as a focal point for company members and agents involved.
(ii)Procurement:
o Supplier Management: i.e Select suitable supplier with standard equipment and timely manage delivery system.
o Procure materials and services on the suitable terms (quality, price, timely) in accordance with declared specifications.
o Coordinate with Supplier/Vendor for price Negotiations and follow up of delivery.
o Preparing RPO & PO.
o Development and Maintenance of contracts and frame agreements.
o Follow-ups, facilitation and tracking of the equipment till the time to reach operation site/destiny.
o Bidding (detail of bid to supplier, mentioning time frame, explain scope of work, requirement of equipment/services, mention terms & conditions, bid submission time, bid opening, selection of supplier/vendor on merit).
o Record keeping of all procurement documents as well as Bids.
o Obtain quotations for very fine price, particular and timely delivered commodities.

o Maintaining project records.
o Budgeting for Security, Community Development and HSE.
o Calculation of ACV monitoring for all contracts of the department on monthly basis according to the consumption of the each contract amount.
o Preparation, updating and alteration of SECURITY CONTRACTS.
o Preparation of Presentations for all segments of department.
o Conduction of weekly EMT meeting for the department and preparation of EMT Duty Roster.
o Preparation of Medical Claims, Traveling Claims and other expanse claims for the department.
o Responsible for all secretarial activities of the department personnel i-e flight & hotel booking, processing of invoices, making security clearance of expiates and all type of documentation.
o Organize miscellaneous events for the department.
o Coordinate department's all internal & external administrative activates.
o Fix & follow up appointments according to the requirements.
o Undertake specific duties as assigned by the Department manager.