概要

     Pfizer-Assistant Project Manager with 2 years of experience within


Clinical Trail Research, Patient Support program with Pfizer


Project and generated more than 4 Million patients/customer


leads by visiting HCPs all over Pakistan, resulting in 28%


revenue in the last year 2021. Seeking to apply my interpersonal


skills and proven record for improving patient outcomes within a


patient-centered establishment in top national and multinational


pharmaceutical companies.


3+ years experience as Customer Support Representative / Sale Representative with different International Projects.

项目

Patient Support Program

工作经历

公司标识
Pfizer-Assistant Project Manager
Dimensions Research CRO & SMO
Oct 2021 - 代表 | Islamabad, Pakistan

Assistant Project Manager with 2 years of experience within Clinical Trail Research, Patient Support Program with Pfizer Project and generated more than 4 Million patients/customer leads by visiting HCPs all over Pakistan, resulting in 28% revenue in the last year 2021. Seeking to apply my interpersonal skills and proven record for improving patient outcomes within a patient-centered establishment in top national and multinational pharmaceutical companies.

Specialized in and monitored their source document including Rx (prescription) for 400+ patients weekly.
Provide 3 Million FOC's stock to the patient as per protocol followed by Pfizer.
Managed and built a team all over Pakistan & providing training sessions to facilitate the 1000+ patients and educate them about the product schemes, monthly.
Monitored accuracy of work performed by 7 Patient Facilitation Officers.
Participated in 2 monthly meetings, informing internal and external stakeholders of programs, initiatives, and drug trial updates.
Achieved 83% of patient medication delivery goals.
Consulted with physicians and patients about medication dosage, drug interactions, disease management, and potential side effects of medication with 100% accuracy.
Achieved a 29% increase in revenue in 2021 through physician network referrals, vaccine programs, and cross-promotion of similar products to maximize sales and improve the patient experience.
Assisted 2 lead pharmacists with medication dosages, monitoring drug interactions and patient stability before leaving the facility.

公司标识
Marketing Sale Officer / Marketing Specialist
SAMI Pharmaceutical
Jan 2021 - Oct 2021 | Islamabad, Pakistan

Being Marketing Specialist, I search out the Trending Products and measure the competition criteria to meet the Goal and Win the Trend Marketing Scale.
Plus, We Build communication with Professional pharmacists and Doctors to rationalize the Safety and Efficacy of the Our Product for the Patient and let them have a safe and healthy life.

Surpassed 4M rupees sales incentive target in 2021 through upselling techniques and rapport building.
Ranked in the top 13% of sales within the district every year.
Worked with potential clients, estimating contracts and presenting various add-on services.
Sold 60+ products and services to individuals within assigned territory using consultative selling techniques, increasing revenue by 39%.
Managed Medication Therapy Management claims by identifying medication-related problems, improving patient outcomes by 53%.
Monitored staff engagement, ensuring customers' needs were met, resulting in a 29% increase in customer satisfaction rate.
Ensured the pharmacy staff provided 100% accurate order entry and adhered to medication delivery schedules.

公司标识
Production Pharmacist
Inshall Pharmaceutical
May 2020 - Dec 2020 | Rawalpindi, Pakistan

As Production Pharmacist, Handle more than 20 employees or workers as Team And Lead and maintain the Quality of Pharmaceutical Products, Work as a professional and Efficient and Maintain the Record as per DRAP Guidlines.

Executed 100% accurate order entry, following medication schedules and guidelines to increase the production of pharmaceutical products in the market.
Managed inventory for 100% of pharmaceutical excipients and active drugs to provide control and a safe environment.
Provided Training material and conducted a session to educate about working plan to proper handling of pharmaceutical ingredients.
Increased the revenue by 23% from the last 4 months and generated more than 16 Million rupees in profit sales.

公司标识
Transcriptionist
Touch-Stone Communication
Jan 2020 - Apr 2020 | Islamabad, Pakistan


Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews.
Answered 10+ calls per hour, exceeding target call rates by 16%.
Collaborated with a team of 27+ people.
Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%.

公司标识
Customer Relationship Representative/ Operational Support
Abacus Consulting
Sep 2018 - Dec 2019 | Islamabad, Pakistan


Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%.
Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.
Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.

学历

Abasyn University Islamabd
Pharm-D, Doctor of pharmacy‎
Chemical Science, D-Pharmacy, Forensic Pharmacy, Pharmaceutics, Pharmacognosy, Pharmacology, Pharmacutecial
Completed
2020
Bahria College
中级/A级, , ‎
Biological Sciences, Chemistry, Physical Chemistry
所占比重 75%
2015

技能

熟练 and positive attitude are mandatory
中级 Ability To Work At Night
熟练 Accounts Administration
中级 Adobe Photoshop 
熟练 Ambulatory Care
中级 American Accent
熟练 Amin Management
熟练 Analytical Problem Solving
熟练 Analytical Skills
熟练  Adobe Premiere Pro
熟练 Branch Administration Skills
熟练 Branch Management
熟练 Branch Support.
熟练 British Accents
熟练 Businees Development
熟练 Business Coordination
中级 Business Decision Making
熟练 Business Development Process
熟练 Business Development Strategies
熟练 Business Dnvelopment Strategies
熟练 Business Writing
初学者 Call Handing
熟练 Campaign Management
熟练 Caption Translation
熟练 Case Review Meeting
中级 Chat support. Excellant English communication
熟练 Chinese Language Command
熟练 Client Aquisition
熟练 Client Co ordination
熟练 Client Contact Skills
熟练 Client Deaing
熟练 Client Derailing
熟练 Client Relations Management
熟练 Client Retention Programs
熟练 Clinical Knowledge
熟练 Clinical Research
初学者 Coding
中级 Computer Literacy
熟练 Configuration Switches
熟练 Configuring Software
熟练 Conservation Awareness
熟练 Content Design
熟练 Cooordination Skills
熟练 Coordination Skillss
熟练 Copyright Infringement
中级 CRM Analysis
熟练 Cuatomer Servies
熟练 Customer Analysis
熟练 Database Management 
中级 Demand Forecasting

语言

熟练 英语
熟练 乌尔都语
熟练 普什图语