• Created and successfully implemented a new business direction for a Rs-2 million.
• Increased customer base by using digital marketing to reach a specific audience.
• Reduced and controlled expenses by improving resource allocation.
• Grew revenue through the development of new product lines and customer retention plans.
• Coached Sales and Care team to exceed customer expectations and built lasting relationship.

• Responsible for overall Business-profitability and functions like Sales (Direct, Indirect -Retail, Distributors), Customer Care Centers, Field Support & Recoveries teams in Central Region
• Execute business strategy in the given geography (region). Overall responsibility for delivery of sales, revenue and direct costs across all business lines
• Lead the regional teams delivering company targets on customer acquisition, market study, competition analysis and channel productivity through daily / weekly/ monthly reports.
• Provide guidance and arrange necessary support within the region and external stakeholders
• Responsible for subscriber base development and revenue market share elements within the geography (such as gross adds, churn, net adds, quality of sales)
• Work with technology team in driving technical KPIs within the region
• To manage E2E Direct /Indirect Regional Business Operations
• To manage Field Support Operations
• To manage overall Regional Customer Experience via all Direct and Indirect Channels in order to maximize Business Performance.

• • To manage and run E2E Direct /Indirect Regional Business Operations
• Responsible to finalize customer care center monthly scorecard on the basis of pre-defined KPIs
i.e. Monthly adherence, Random Trouble ticket monitoring, Monthly quiz, Customer satisfaction survey, Spot checks, Mystery shopping results, Sales targets, MLRs targets, Customer retention targets
• Key Account Management, Corporate Billing and Repo Building
• Highlighting areas of improvements in SOP and providing solution for better customer experience
• Ensuring and Managing all the documentation process of new sales activation forms and documentation
• Providing after sales services to existing customers, generating leads
• Ensuring and Monitoring the Key Performance Indicators of the Team members
• Manage Field Operations Team and ensure their KPI’s including Daily Visits, Timely Complaints resolution ,Attire and Adherence and Customer Satisfaction as per the company policy
• Conducting Trainings on BTL activities
• Handling chronic customers’ complaints and provide best solution to their problems
• Deals all Regional Admin related issues
• Reporting, Analysis & trends on daily, weekly and monthly basis
• Supervising/Managing Customer Service team for better & effective performance at business centers

• • Managing Business Centers, Franchise & Retail network in Lahore and Faisalabad cities
• Coordination between Franchises Central -1 & Wateen H.O
• To Ensure 100% Sales Target achievement and customer retention
• Responsible for planning/implementing Sales Operations in Multan Region in order to achieve the desired targets regarding direct/in-direct sales in the Region.
• Facilitating Regional Sales Manager in territory/Area planning and expansion according to business plan
• Handling a team of 50 Persons including Team leads, Sales executives and Backend team.
• Responsible all sales & services related activities and monthly target achievements
• Execution of BTL and ATL activities at regional level and ensure effective implementation of market driven campaigns through sales team.
• Supervision of Market survey regarding WiMax penetration and opportunities in the market
• Dealing with different departments within Wateen in order to run the smooth sales & services operations
• Ensuring franchise build outs are completed within due dates.
• Coordinating & Conducting Franchise and Business Center interviews.
• Ensuring regular training and performance management of all team member