概要

Im a HR professional by qualification and experience, having Masters Degree in Human Resources Management from NUST Business School.

My experience in development sector starts from working in Aghaz Consulting to TDEA FAFEN, which is more than 8 years. Apart from this, I have been working with multiple freelance writings services which not only enriched my research and report writing skills but also enhanced my analytical skills while working on various softwares including SPSS, Peach tree and MS Excel. During my tenure at multiple organizations, I have gained numerous skills and knowledge in relation to the new trends of the sector.

In start of my career, I got an opportunity to work with a consulting firm which helped me enhancing my knowledge in diversified areas. I gained extensive experience in implementation of HRIS and other ERP systems at multiple clients locations, writing reports with detailed research work and analysis, submission of multiple technical and financial proposals and maintaining client relationships.

I have been working with TDEA FAFEN, a local NGO since February 2013. Initially I was working in capacity of Human Resources Officer for one project office. I was mainly dealing with recruitment and selection, training and development, contract management, payroll facilitation, donor reporting, calculating gender ratios, preparing organograms, staff database, preparing promotion and increment letters, preparing performance reports, warning letters, final settlements, exit interviews, leave and attendance management, file management, grievance settlement, conducting staff meetings and maintaining employee relations.

Later on, I was promoted and transferred to TDEA Head Office where I was managing the HR functions for all projects and dealt with a larger employee database. I was directly reporting to Director Operations and my work became with more strategic in nature. Apart from over sighting the whole HR team and maintaining employee relations, I was responsible for management reporting, staffing projections, work plans, restructuring, coordination with program unit, improvising performance management system, assisting in due diligence and board meetings, highlighting policy issues, coordinating internal and external trainings, resolving inter disciplinary committee, conflict resolution committee and harassment committee issues.

My main achievements during my stay at TDEA FAFEN are developing online Performance Appraisal System and improvising the overall performance management system for TDEA FAFEN. Both task based and competency based appraisal was revised by identifying the outputs achieved at a broader level, redefining the job descriptions and defining managerial and non-managerial competencies. Other contributions include highlighting the issues in HR Manual and addressing them in policy review committee, improving the recruitment process, supporting the requirements of the program unit and providing ad hoc recruitment and selection services for bi-elections, improving the contract management for permanent staff, temporary staff, consultants and interns and by reviewing the terms and conditions of service, refining the HR job portal, improving formats for leave management and management reporting. I also performed my active role in event management and coordinating for internal and external trainings.

During my tenure with TDEA FAFEN, I directly supervised the HR team for head office and also provided the oversighting role for HR teams of project offices. I have always tried my level best to ensure that all HR policies and procedures are implemented across all projects in compliance with TDEA HR Manual. This helped in improving the risk rating for HR unit depicted in multiple internal and external audits.

Linked with my academic qualification, I have developed my career as HR professional. I believe that over the years I have gained the necessary skills required for the position at your esteemed organization and Im well acquainted with functioning of HR unit. If Im given a chance, I would first review the HR policies and will then analyse the SOPs for HR unit and will suggest improvements in the required areas. Policy review will ensure that HR practices are in accordance with the international standards. Effective implementation of the policy and revisiting the SOPs will ensure effective utilization of time and resources.

工作经历

公司标识
Admin & HR Assistant
BHA Houston
Aug 2020 - 代表 | Houston Texas, USA

§ Assisting Manager Operations in arranging job fairs & hiring process, shortlisting, on boarding and scheduling interviews.
§ Improving professional development of staff by coordinating for all internal & external training opportunities.
§ Focal person for Klein ISD, Region 4 & Solution Tree for trainings & workshops.
§ Arranging staff meetings, preparing minutes and assisting leadership team in scheduling & staffing and generating reports for board meetings. 
§ Attendance & leave tracking and time management of staff in Easy Time Clock by generating late arrival reports.
§ Arranging training sessions on policy changes, Admission process, MAP testing & Sycamore Administration.
§ Assisting principal in improving performance management of staff by preparing teacher’s observation  reports & quarterly performance reports. 
§ Improving employee relations by responding to all teacher’s queries & coordinating for lesson plans and newsletters.
§ Supporting operations of staffing through processing teachers & class schedules & substitute planners.
§ Utilizing Share point one drive for data communication, tracking and reporting.
§ Assisting Principal & Manager Operations in administrative process including arranging staff & board meetings, fire drills, trainings, writing minutes, updating calendar, events, yearbooks, disciplinary process, counselling sessions & drop/dismissal/after school clubs/assembly duties.
§ Improving academic excellence by providing quality and timely solutions to all parents & responding to all queries.
§ Coordinating with parents & attending parents’ teachers meeting & conferences
§ Improving academic excellence by conducting MAP testing sessions, generating reports and doing analysis.
§ Sycamore administration for BHA School, including attendance reports, human resources, class management, disciplinary issues, grading and generation of interim & final report cards.
§ Coordinating for MAP testing and generating reports for all classes and doing school wide analysis.
§ Ensuring all safety and health guidelines are followed on campus
§ Substituting for Montessori, Elementary and middle school whenever required, onsite as wells as online on MS Teams.
§ Substituted as Arts & Media Literacy Teacher for 10 weeks for Grade 2 to 5 on a hybrid model; onsite as wells as online on MS Teams

公司标识
CSR
TTEC
Jul 2020 - Aug 2020 | Texas Houston, USA

§ Increasing Customer service experience by taking call center queries in Humanify Softphone and customer service tools.
§ Improving call center experience by providing quality and timely solutions to customers.
§ Resolving customer complaints in client provided softwares and tools.
§ Attendance Tracking and time management in Kronos.
§ Attending training sessions on digital applications, products and policy changes.
§ Utilizing SharePoint for data communication, tracking and reporting.

公司标识
Store Workforce Support Team
Macys
Aug 2009 - Jun 2020 | TOMBALL, USA

§ Created job requisitions in Oracle HR to manage store colleague placement by area and meeting store staffing opportunities.
§ Supported workforce operations of staffing & scheduling through processing staffing budgeting, schedules planners and store edit requests.
§ Updated merchandise department floor mapping and schedule area configuration data for all stores.
§ Ensured all HR procedures, policies and standards are understood by Store Leaders.
§ Supported workforce strategy and operations and execution of store workforce operations directives in WFO and Kronos

公司标识
Recruiter
Ignite Recruiter
Jul 2019 - Aug 2019 | Houston Texas, USA

Talent Acquisition, recruitment, staffing, assisting in remote recruitment through online network portals, job requisitions, identification & shortlisting of candidates, utilizing application tracking system and network referrals.

公司标识
Senior Human Resources Officer
TDEA FAFEN
Jan 2015 - Dec 2018 | Islamabad, Pakistan


My role includes managing HR team for TDEA Secretariat and all projects, ensuring implementation of policies and procedures, updating HR Manual and employee handbook, compliance of HR policies for all projects, managing the recruitment and selection process, conducting performance appraisals(probation and annual), finalizing donor and interim reports, preparing employee projections and staffing analysis, preparing reports for due diligence, preparing HR Work plan, updating TDEA Organogram and gender ratios, payroll facilitation, conducting in house trainings, coordination for external training and development of staff, facilitation in internal and external audits (audit opening and closing meetings, audit responses), handling employee relations, developing contracts and job descriptions,, final settlements and exit interviews, managing general HR Administration (leave management, attendance management, terminations/relocation, terms and conditions of service (TACOS), warning letters, increment letters, holiday announcements, inter office memos etc), conducting conflict resolution committee meetings, internal disciplinary committee meetings & sexual harassment committee meetings, reporting for management Committee meetings, HR planning and governance oversight committee meetings. My main achievements during my stay at TDEA FAFEN are improvising the overall performance management system for TDEA FAFEN. Both task based and competency based appraisal was revised by identifying the outputs achieved at a broader level, redefining the job descriptions and defining managerial and non-managerial competencies. Other contributions include highlighting the issues in HR Manual and addressing them in policy review committee; supporting the requirements of the program unit and providing ad hoc recruitment and selection services for bi-elections, improving the contract management for permanent staff, temporary staff, consultants and interns.

公司标识
Human Resources Officer
TDEA FAFEN
Feb 2013 - Dec 2014 | Islamabad, Pakistan

My role included ensuring the compliance of all HR processes with the TDEA Compendium of Policies and Procedures, recruitment and selection, conducting performance appraisals, matters pertaining to terminations/relocations, compensation and benefits, training and development, facilitation on payroll processing, maintenance of Staff database and Staff Files, maintenance of all the leave records of employees, managing employee relations, convene all matters of the Internal Disciplinary Committee, preparing monthly donor and narrative reports and work plans.

My main achievements were developing online Performance Appraisal System; refining the HR job portal; improving formats for leave management, file management, donor reporting and management reporting; and improvising the SOPs for recruitment and selection process. I developed formats for shortlisting and comparative statements.

公司标识
Freelance Content Writer
Freelance Writing Services (Essay Writers.net)
Dec 2011 - Feb 2013 | Central, United Kingdom

Worked with multiple freelance writings services, research work, report writing, CV writing, article writing and thesis writing for international clients. Successful bids won for international clients and was rated as preferred writer by various clients. Wrote multiple reports and completed various projects via using various software’s including SPSS, Peach tree, MS Word and MS Excel.

公司标识
Business Development Executive
Aghaz Consulting
Aug 2009 - Nov 2011 | Islamabad, Pakistan

My role included include managing company’s account and payroll information on Peach Tree Accounting Software, maintaining records of projects accounts and orders, preparation and designing of technical proposals, documentation of expression of interest and request for proposals. Maintaining relationships with potential and existing clients regarding installations of different software; updating ongoing project status and scheduling meetings; attending pre-bid and bid opening meetings; collaboration with client for development of website; maintaining company’s online social media presence and involvement in research work and administrative activities.

My achievements were successful implementation of HRIS at multiple client’s locations, reports with detailed research work and analysis, submission of multiple technical and financial proposals and establishment of client database.

公司标识
Internship in Administration Department
Securities and Exchange Commission of Pakistan (SECP)
Aug 2007 - Oct 2007 | Islamabad, Pakistan

公司标识
Internship in Support Services Department
Mobilink
Aug 2006 - Oct 2006 | Islamabad, Pakistan

公司标识
Internship in General Banking
Askari Bank
Sep 2005 - Oct 2005 | Islamabad, Pakistan

学历

NUST Business School
硕士, , MBA in HRM‎
2009
NUST Business School
学士, , BBA-Hons in Marketing‎
CGPA 3.00/
2008

技能

中级 360 Recruitment
中级 DocuShare
中级 ERP Oracle
熟练 Fluent in Emglish
熟练 Handling Assignments
熟练 Japanese & Korean Language Proficiency
中级 Kronos
熟练 MAP Testing & NWEA
中级 Microsoft Share Point Server
中级 MS Teams & Zoom
中级 Peachtree Command
熟练 Statistical Package for Social Sciences
中级 Strategic Human Resources Leadership
熟练 Sycamore
熟练 Virtual Assisting
中级 WFO
熟练 windows movie maker

语言

初学者 旁遮普语
熟练 乌尔都语
熟练 英语

Erum 联系人