• Monitoring IT-NOC Data Center Operations with NOC Team 24/7/365.
• Monitoring and Reporting of the Servers, Systems, Network Devices, Fiber Optics and SAN Devices, Fire Alarm, CCTV, Air Conditioning, Rack Temperature, UPS Power etc.
• Devices fault detection, troubleshoot and diagnose the root cause of performance degradation of Network, Servers and other IT devices, also intimate to the relevant manager along with detailed report.
• Escalation of Incidents and Alerts using official escalation procedure to minimize downtime.
• Ticket Management. Open, Update and close Incidents, request and RFC’s as per official Company policies and guidelines.
• Executing daily, Weekly and monthly operations monitoring and reporting.
• Link Monitoring (BAD Link Detected), Device availability/Unavailability, Devices health monitoring, CPU, memory utilization, temperature, Power etc.

 Costumer Dealing
 Network monitoring of PTCL Network.
 On Line Technical support to customer.
 Configuring & troubleshooting all kinds of Broadband Routers and CCTV Cameras.
 Implementation of Wireless Networks.
 Complete knowledge of PTCL BNCC.
 Deal with the issues the teams are facing and redress to their problems.
 Coordinate and escalate team issues to the management.

• Administer a complex network or group of networks typically consisting of approximately
More than 75 Nodes, utilizing one or more TCP/IP or non
TCP/IP networking protocols and/or more Windows Based operating systems.
• Conduct various instructions for system users on specific operating systems.
• Troubleshoot networks, systems and applications to identify and correct functions and other operational difficulties.
• To maintain a broad knowledge of state-of-the-art technology, equipment and systems.
• Network management and configuration
(Firewalls, Switches, Routers, VPNs, VLAN, DNS, DCHP, EIGRP, OSPF, RIP)