概要

i started my carrier with working in customer service field at Lahore Airport for 2 years then i moved to USA in Novemebr 2005 where i choosed same retail fiedl for customer service oriented job in 2011 moved to UK and persue my carrier in same field, I have done diploma in accounting from uk and worked in different customer service fields so i am looking for same kind of role again.
i have a good command on english british accent and american as well.

工作经历

公司标识
Client Coordinator
Emaar Downtown dubai
Jul 2016 - May 2017 , United Arab Emirates

Worked for Emaar real state at their residential scheem ( Burj Residence Down Town Dubai) as a client cordinator from supply chain of Arkaan & Ejadah Assets Managment, where my job was to deal with residents for thier day to day issues and cordinate them accordingly with higher & prospective management & our goal was to resolve residents issue in less time period with 100% accuracy with no chance of complain.

i left that job cause of our supply chain's contract was finished with our client Emaar.

公司标识
Customer Service Assistant
British Petroleum
Jul 2012 - Aug 2015 , United Kingdom

I worked for British Petroleum while as a customer service assistant, My job was to organize the shop operate till receiving calls and attending customers ordering and receiving goods, Preparing daily sales sheets. so this job gives me confidence to get experience to deal with vast kind of customers so that’s why I want to peruse my carrier in same kind of field and by spending time in UK I got a chance to improve my English as well.

公司标识
Front Desk Assistant
Hotel IBIS Birmingham
Jan 2013 - Jun 2015 , United Kingdom

I have worked in Ibis hotel Birmingham as a front desk receptionist where I was responsible for providing Friendly & warm welcome to the arriving guests & my duties were included welcoming guests in the hotel in a polite well mannered way Dealing with late arrivals & assisting with early check outs. Taking Payments from guests in a cash & credit card formats. Answering telephone inquiries Promptly & professionally & transferring calls on. Being a point
of contact for guests should they have any inquiry. Arranging for brief tours of the hotel rooms & facilities. Checking functions sheets Maximize sales revenue through up selling’s & marketing program. Preparing accounts.

公司标识
Sales And Marketing
Lyca Mobile Uk
Jun 2011 - Jun 2012 , United Kingdom

• As a Marketing Sales Executive i was responsible of seling products ( Sims Contracts, Mobile Deals, Data Fongle Deals etc) from Lyca mobile UK

. • As a team leader i was managing my team for relocating them as per marketing startegy. • Making and collecting sales invoices from other team members and forwarding them to HO.

• Searching markets for other competatives and making startegy for next marketing plans to maximise company's profits.

公司标识
Customer Service Assistant ( Store Manager)
Getty Petroleum
Nov 2005 - Jul 2009 , United Kingdom

Worked in Retail Company managed by Getty Petroleum.

Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.

Duties;

Responding quickly and resourcefully to customer requests or concerns. Using suggestive selling techniques to increase sales.

Giving information to customers about products. Operating the till. Up selling and making recommendations to customers. Serving multiple customers in a short period of time.

Carrying out re-merchandising, display, price markdowns duties. Accurately completing cash register transactions.

Receiving store deliveries. Representing the store in a professional and positive manner.

Creating and maintaining long-term relationships with regular customers. Assisting in all store administrative tasks.

Taking care of the customers’ needs while following company procedures. Executing marketing and visual merchandising initiatives.

Occasionally opening and closing the store. Organizing the display of merchandise.

Assisting customers with choices by providing them with information about products.

Participating in physical inventory counts. Adhering to all store retail policies and procedures.

( I was in USA on limmited time conditional workpermit scheem which i couldnt renewed for some financial reasonso i had to leave the country in time)

公司标识
Ticketing Agent And Customer Service
Lahore Airport
Apr 2003 - Jun 2005 | Lahore, Pakistan

i worked as a ticketing agent at lahore airport serving clients regarding reservations & document handling which gave me wife range of experince to deal with high class of clients in polite manners.

学历

Abbey College
大专, Diploma in Accounting‎
Organisational Skills Basic Accounting
Completed
2013
BISE
中级/A级, 理学院(工程预科), Fsc Pre Engineering‎
Science
所占比重 56%
2003
C.M.A Boys Secondary School Karachi
大学入学/0级, 科学, Secondary School Certification‎
Science
等级 B
2000

技能

熟练 Customer Service Manager Certification (CSMC)
熟练 المبيعات من البداية إلى النهاية

语言

中级 西班牙语
熟练 英语
熟练 乌尔都语

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