• Coordination with overseas offices of Intertek Group & international clients regarding social compliance audits, technical & quality factory evaluation arrangements & certification all over Pakistan (Major customers: Wal-Mart Stores, Inditex, Li & Fung, Dollar General, Kohl’s, Unilever, Reckitt Benckiser, Footlocker, Tchibo GmbH, S. Oliver, Artsana, British American Tabaco, Aeropostale, BSCI, BSI SCAN, SEDEX, WCA, GSV, SQP).

• Provide quotation to the stakeholders & Follow up payment flow timely.

• Communicating, clarifying & Complying with the applicable audit requirements to clients.

• To provide administrative support by implementing systems, procedures, and policies.

• Communicate in a prompt, courteous & effective manner with internal and external customers in all circumstances including providing relevant information, answering questions & resolving issues.

Actively liaise with technical and operations teams to ensure SOP Compliance, effective execution of services, as well as prompt response to the client inquires and complaints. Function in collaboration with operations team to deliver operation services in a high quality and timely manner. Efficiently supervise client’s outstanding ledger to the client and recovery team and formulate opportunities for revenue growth through quality service offers with clients.
• Educated and trained employees in development, design, and delivery for staff, while improving performance and refining procedures for conducting work and analyzing amounts of customer and operational data.
• Forged excellent working relationships with clients and operation team, and resolved customer related issues and situations in a timely manner to improve customer services response and ensure system improvement.
• Administered operations of customer service department in accordance with policies and procedures. Reduced operational risk and raised profitability by offering quality service support in terms of service deliveries.

Headed daily activities of department and motivate team members to complete tasks in a timely manner. Steered monthly meeting with the management to analyze performance, identify the loopholes, and implement strategies to ensure efficiency. Consistently modeled positive approach and provided confident feedback to staff, managers, and customers, delivering leadership across all levels and environments that value diversity. Coordinated with the overseas labs to determine and resolve technical issues in a prompt manner.
• Coordinated with client, technical, operations, and business development teams, international buyers, and suppliers to formulate proposal, resolve daily queries and assure high standards of customer satisfaction.
• Promoted based on excellent performance to deliver top quality acquisition management through key planning, execution, and control; ensure customer focus while driving efficiency and reducing costs.

• Played a key role as a team member and facilitated various departments and Quality & Mechanizing team to improve performance. Performed physical testing and generated test reports in accordance to buyer protocol.
• Successfully received fabric and product from the suppliers and interacted with client to test, collect, and deliver samples and generate inspections reports in to Textile Operating system.

Managing physical testing as per international standards

Core Responsibilities:
• To analyze grey cones from cone dyeing department & outsource.
• To analyze completely dyed cones from dyeing department (washing fastness, strength, count, C.L.S.P, T.P.I)
• To check stitching thread receives from Q.C trims & outsource.
• To test labels comes from different suppliers through Q.C trims & marketing dept.
• To test daily incoming dyed finished lot from Q.C & maintained all the data accordingly.
• To maintained continuity record of grey, dyed & stitching thread a/c to color code.
• To work as a team member & support all the departments for better improvements.