ResponsibilitiesLeading corporate portal project.Lead the FRMS-ON-US project till go Live.Lead the T-PIN project till go live.Lead Fallback/Magstripe Disablement.Lead 8- Bin IMD addition project at switch end.Leading Raast MPG phase 2.Leading e-commerce 3DS secure payment project.Leading Branch merger-related activities.Leading RDV-related investigations and support for earliest resolution.Leading middleware-related investigations and support for the earliest resolution.Co-operate with application vendors (internal or external) for fixes, upgrades, issue resolution, follow-ups, and job completion.Co-operate with the application vendor (internal or external) on the SLA, NFA, PO, and annual packages of the new integrations.Leading SIT/UAT/go-live of all digital channel projects, fixes, and upgrades. Managing the investigation for the issue reported for digital banking products, services, and applications. Diagnose the root causes and work on their resolution in coordination with the relevant internal or external stakeholders.Managing complaints related to digital channel applications and offering permanent fixes.Managing the new ATM configuration, GL opening, and following up with relevant stakeholders for all prerequisites.Handling IMD Management for Cash Withdrawals and IBFT on ATMs and Vision.SAF Management for Digital Channel ApplicationsArrangement of SBP\'s fortnightly, quarterly, and adore reporting data for all digital channels.Consolidation Arrangement of Payment Schemes (1Link) reporting data for debit cards, ATMs, and payment schemes.Handling the Configuration of Bill Payment Companies on Digital Channels.Facilitation of debit card production and customer demographic management.Monitoring of ATMs, online branches, and ADC channels to ensure their optimum performance.Managing regions, operations, business support, contact center service, and quality for continuous service improvement.Handling troubleshooting o

ResponsibilitiesManaging different types of application tasks. Deployments in the Production Environment.Troubleshooting and Technical Support on the production Environment of all Banking EBS Applications, i.e. Genesis, UNISON-CRM, IRIS, Email2SMS, Internet Banking MyABL, WhatsApp Banking, RSA Authentication and Configurations, UBPS, VPN troubleshooting, etc.Deployment of patches, releases on the production environment, and liaison with the DB and SD teams for proper verification.Properly maintain the health of all applications and troubleshoot any issues that may occur.Handling application logs as well as reviewing and analyzing logs to identify the root cause of any issue.Backups and Purging of Logs on the Production Environment after verifying via Checksum as per the banks data retention policy.Working on MyABL Digital Mobile Application and managing all servers, i.e., Admin Servers, Manage Servers, Node Managers, etc.Work closely with teams and vendors to effectively plan the deployment and its outcomes before making any changes.Experience in application monitoring and the Manage Engine Application Manager tool.Create profiles for RSA and VPN, do configurations with the user, and troubleshoot if face any errors or issues while connecting the VPN.Working on Oracle Web-Logic Servers and the deployment of applications and EAR files.Working on Unix/Linux machines.Manage and resolve customer complaints regarding MyABL.24x7 on-calls and day-to-day production environment support and support of all applications, including remote support.

Leading CRM / IVR-related investigations and providing support for the earliest resolution.Leading phone banking-related investigations and support for the earliest resolution.Co-operate with the application vendor (internal or external) for fixes, upgrades, issue resolution, follow-ups, and job completion.Leading SIT/UAT/go-live of all digital channel projects, fixes, and upgrades. Managing the investigation for the issue reported for digital banking products, services, and applications. Diagnose the root causes and work on their resolution in coordination with the relevant internal or external stakeholders.Managing complaints related to digital channel applications and offering permanent fixes.Managing the new ATM configuration, GL opening, and following up with relevant stakeholders for all prerequisites.Handling IMD Management for Cash Withdrawals and IBFT on ATMs and IRIS.SAF Management for Digital Channel ApplicationsArrangement of SBP\'s fortnightly, quarterly, and adhore reporting data for all digital channels.Consolidation Arrangement of Payment Schemes (1Link) reporting data for debit cards, ATMs, and payment schemes.Handling the Configuration of Bill Payment Companies on Digital Channels.Facilitation of debit card production and customer demographic management.Monitoring of ATMs, online branches, and ADC channels to ensure their optimum performance.Managing regions, operations, business support, the contact center, service, and quality for continuous service improvement.Handling troubleshooting of EJ-related issues regularly