概要

I have 1 year experience of Email support and Live chat support with call support in Mindbridge. I have also worked in their Business intelligence department.

工作经历

公司标识
Business Intelligence Analyst
MINDBRIDGE
Jul 2020 - Dec 2020 | Lahore, Pakistan

-Working with the design, test and product teams to produce solutions.
-Researching best practice in data analysis, presentation and management techniques.
-Identifying correctly and quickly underlying areas of concern.
-Prioritizing tasks in accordance with the goals.
-Enhancing abilities to work effectively with individuals at all levels, front and middle in an organization to improve excellent relationship building skills.

公司标识
Live Chat And Call Support Executive
MINDBRIDGE
Jan 2020 - Jul 2020 | Lahore, Pakistan

-Inquiring the issues of the Riders and solving their issues by following the Knowledge base provided.
-Providing accurate and appropriate information in response to rider issues and concerns in a timely and accurate fashion.
-Managing to handle multiple inquiries of multiple riders with different concerns and providing the resolution accordingly.
-Keeping a professional but sympathetic tone and giving proper consideration to their level of understanding.
-Making occasional outbound calls to resolve the issue in a pro efficient manner.

公司标识
Email Support Executive
MINDBRIDGE
Dec 2019 - Jan 2020 | Lahore, Pakistan

-Analyzing the concern and providing a resolution according to the policy using only the relevant saved replies and editing them to fit according to the urgency of the matter.
-Reporting cases that are not updated in the given policy.
-Routing to the suitable department if the matter is out of our scope.

公司标识
Internship
FATIMA MEMORIAL HOSPITAL
Jun 2019 - Aug 2019 | Lahore, Pakistan

-Provided Counseling and diet instructions to almost 50-60 inpatients and outpatients in the hospital setting
-Performed Effective nutritional screening to assess the status and develop nutrition care guidelines
-Developed Precision, confidence, teamwork, and ability to manage patients load

公司标识
Amal Career-Prep Fellowship
AMAL ACADEMY
Jan 2019 - Mar 2019 | Lahore, Pakistan

-Skills development Invested 150 hours to develop skills like communication, leadership, problem solving and teamwork that will help me make a deeper impact on the job

公司标识
Internship
KHAIR-UN-NISA HOSPITAL
Jul 2017 - Aug 2017 | Lahore, Pakistan

-Examined Closely examine 20-30 patients Medical history, allergies, Physical condition, and test results to verify and determine the proper procedure of diet modification

公司标识
Foundation And Graphic Designing Course
PEAK SOLUTIONS COLLEGE
Jun 2016 - Aug 2016 | Lahore, Pakistan

-Focused Outgoing administrative professional with an advanced command of MS Office skills
-Learned Working on Adobe Photoshop and Corel Draw

学历

Imperial College of Business Studies
学士, 理工学士, BSc. Hons. Nutrition‎
Food analysis, Food and Drug Laws, Food Safety and Quality Management
CGPA 3.72/4
2019
BISE
中级/A级, 理工系(医学预科), Intermidiate‎
Biology, Physics, Chemistry
等级 A
2015

技能

中级 Classroom Handling
中级 Data Collection
中级 Data Entry
中级 Fluent in English
初学者 Leadership Qualities
中级 Team Player
中级 Typing Speed
中级 Understanding of IELTS Format

语言

中级 旁遮普语
熟练 乌尔都语
中级 英语