Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
Creating frameworks that transform our social media sites into highly profitable platforms.
Directing the activities of software developers and graphic designers to ensure careful adherence to predetermined strategies.
Reviewing the security of checkout pages and payment procedures.
Creating promotional offers and checking to see that these are uploaded precisely.
Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.
Examining sales-related metrics to inform restocks.
Leading and Designing application UI/UX

- Supervision and execution of client campaigns including social media channel, community management, promotions & partnerships, reporting and analytic, etc.
- Developed and tested new strategies for customer support to improve CSAT and lower complaint ratio
- Assists management with recruitment processes and new team member training including but not limited to processes, procedures, products, customer service principles.
- Assist in developing and mentoring NJs by encouraging meetings, provide training,, and sharing product-based information.
- Ensures business needs are being met by assessing the continuous adequacy of current plans, projects, and initiatives consulting with business partners, managers, associates, or other key stakeholders
- Manage the front end/back officeService Center operations in accordance with established department standard practices
- Assists social media management with large projects, events, and community management
- Communicate with industry professionals and influencers via social media to create a strong network.

- Develop creative and engaging social media strategies and supervision of day-to-day handling of all social media channels including promotions and partnerships - Form key relationships with influencers and bloggers across the social media platforms- Manage and facilitate social media communities by responding to social media posts and developing discussions- Research and evaluate the latest trends and techniques to find new and better ways of measuring social media activity- Manage operations engagement with existing or new potential consumers via email, live chat, and call. - Mentor and coach junior executives to develop customer service and nurture an environment where they can excel through encouragement and empowerment.- Collaborate with Marketing/Logistics/Sales departments to ensure brand consistency and smooth processing, timely delivery, execution of campaigns- Responsible for the design, development, and management of real-time fraud rules and models directly and in collaboration with relevant teams- Detecting and preventing fraudulent activity on e-commerce systems and designing processes for real-time fraud rules and models directly and in collaboration with stakeholders. 

Project

Effectively execute all BD initiatives with partners
Align with all key stakeholders (Marketing, Operations, Demand Growth, etc.
Build dashboards, reporting, and models for the marketing funnel to project future marketing performance, drive strategy and uncover opportunities to improve customer acquisition efficiency.
Acquire insight into online marketing trends and keep strategies up-to-date with the partners.
Upload, change or Delete Dish level Images and Hero/Listing Image on our front-end.
Managed quality assurance program, including evaluations, internal audits, and customer surveys.
Increased vendor satisfaction by resolving product service issues. -
Collaborated with vendors and built effective partnerships devoted to capitalize on emerging and sustainable sales opportunities.

• Use excellent communication skills to professionally and courteously interact with our customers via email, online chat, and other online portals.*Effectively managed a high volume of inbound chats & emails.*Address & resolve customer product-related complaints for a wow experience.• Be a responsible, solution-driven individual to provide customers with the best possible responses to their queries through live chat, email & telephone discussions.

- Selling products and services using solid arguments to prospective clients.- Performing cost-benefit analyses of existing and potential customers- Maintaining positive business relationships to ensure future sales- Achieve agreed upon sales targets and outcomes within schedule- Analyze the territory/market’s potential, track sales, and status reports

Filing, sorting accounts opening forms, cheque books, and ATM cards service quality calls etc.
Coordinating with the different departments to ensure quality service of the bank.
Organized company files and created a support system to decrease workload and increase the productivity of account managers. 
Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.

- Develop and implement safety guidelines in all aspects of the supply chain.- Oversee operations of FMCG goods, shipments, onboarding vendors' contracts.- Build relationships within the company and with external parties, such as suppliers and vendors to land more profitable deals.- Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products.- Plans manage and coordinate all activities related to the sourcing and procurement of necessary materials and supplies needed to meet the changing levels of product demand.- Works directly with the sales department to determine the most cost-effective distribution solution for goods transportation to vendors.- Monitors and corrects inventory levels at outside warehouses and internally to ensure rotation and maximize working capital.- Develop business by gaining new contracts, analyzing logistical problems, and producing new solutions.